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SAFC Coordinator APAC

Your Role:

The role of SAFC Coordinator is primarily focused on driving improvements and identifying synergies in the commercial go to market organization by improving communications, systems and projects to enhance the customer experience specifically on SAFC portfolio. Key to this role is;

  • A strong understanding of SAFC business processes,
  • Knowledge in developing, optimizing and implementing new systems and harmonized processes
  • Value based models and impact analysis and
  • Coaching the local commercial service teams on SAFC portfolio

Key Responsibilities:

  • Provide strong support to CE team for problem resolution and escalation in area for allocations & deliveries for SAFC portfolio
  • Become SAFC business expert with responsibility for coaching and delivering trainings on business specificities
  • Maintain a positive, empathetic and professional attitude towards customers
  • Respond promptly to all customer enquiries and build a priority management system
  • Build strong communication skills within all areas of the organisation
  • Identify and build systems to help support and facilitate business transactions
  • Actively identify and take ownership of process improvement across APAC utilizing proven process improvement techniques such as Lean Six Sigma
  • Be able to quantify and report on value-based activities
  • Become knowledge experts in key technology and transactional areas, systems, ERP and processes
  • Build strong relationships with both internal and external partners
  • Build a feedback and review process for new and improved systems
  • Develop strong project management skills

Who You Are:

  • Bachelor's Degree
  • Minimum of 5 years of Customer Excellence, Customer Service or Sales Support experience
  • Business professional with a proven track record of exceptional commercial support
  • Superior problem solving and analytical skills
  • Competent with ERP systems, knowledge of SAP is a plus
  • You are experienced in working in a multicultural team
  • You have experience in project management
  • Fluent in English
  • Ability to travel
Job Requisition ID:  192275
Location:  Singapore - all
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


Job Segment: ERP, Lean Six Sigma, SAP, Project Manager, Business Process, Technology, Management

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