Commercial Americas Support Specialist

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role:

The Applied Sales Support Specialist at MilliporeSigma is the primary point of contact for customized order processing for our Applied Customers. The emphasis of this role is on identifying and removing supply chain barriers from batch allocation through shipment. Effective communication of customer requirements via accurate order entry, data management, and specification review. Specific responsibilities include:

•  Proactively monitor and communicate the status of orders from entry to shipment
• Collaborate with Order Management and Planning team, to ensure on-time delivery and customer satisfaction
• Support customers by proactively reducing the frequency of complaints through effective preventative actions
• Customized order processing, and order management techniques to drive strong business relationships and ensure business and customer retention
• Confirm customer packaging configurations, and customer specifications using change control data to ensure customer expectations are met
• Develop a strong working relationship with key Applied customers and sales team members
• Ability to interpret customer requirements and communicate effectively across diverse workgroups
• Offer alternate products and configuration(s) when the requested product is not available
• Identify root cause and corrective actions to minimize customer impact
• Investigate and resolve the inquiry with the appropriate functional areas
• This is a hybrid position at our St Louis, MO location

Who You Are:

Minimum Qualifications:
 

• High School Diploma or GED 
• 2+ years of customer service experience

Preferred Qualifications:
 

• Bachelor’s Degree in Business Administration or Supply Chain Management
• Call center experience
• SAP experience
• Proficiency with creating spreadsheets, formulas, and charts in Microsoft Excel
• Process improvement skills
• Knowledge of Customer Service, Quality Control, Packaging, Inventory planning, and Manufacturing processes
• Knowledge of shipping (domestic and international) and accounting (basic principles of cost, profits, and margins for our business)
• Experience working in a fast-paced environment and the ability to adapt to changing processes/systems
• Excellent organizational skills with the ability to manage and track multiple activities

• Detail-oriented with strong analytical skills
• Professional communication skills

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html