Commercial Operations Specialist (Hybrid)

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role:

The role of a Commercial Operations Specialist is designed to support Account Managers by optimizing sales productivity and enhancing customer experiences. In this crucial position you will be a key member of the Process Solutions North America Commercial Operations team. You will ensure that sales teams can focus on their core activities while providing necessary support and enhancing customer satisfaction. Here’s a summary of the key aspects of the position:

Essential Duties & Responsibilities:

• Marketing Facilitation: Support marketing initiatives like Millidays and the sample cabinet program.
• Lead Management: Participate in lead generation, vetting, and qualification processes.
• Customer Support: Provide excellent sales support through phone and email for order issues and status inquiries.
• Supply Chain Information: Communicate product lead times and availability.
• Order Management: Process expedites, change notifications, and sample requests.
• Reporting: Generate open order and detailed sales reports.

• SalesForce Support: Assist in maintaining account, opportunity, and contact data in SalesForce.com.
• Forecast Reconciliation: Help reconcile forecast data against actual orders.
• Project Support: Engage in process improvement projects and other project-based work.
• Travel: Be willing to travel up to 25% of the time.

Hybrid- working in office 2 days per week

Who you are: 

Minimum Qualifications:

• High school diploma or GED.

• Over 1 year of experience with multiple computer systems, including Oracle, SAP, Lotus Notes, SalesForce.com, Tableau, MS TEAMS, SharePoint and Microsoft Office Suite.

Preferred Qualifications:

• Bachelor’s degree in any discipline.
• Strong interpersonal, organizational, and communication skills.
• Detail-oriented with a commitment to accuracy and professionalism.
• Problem-solving skills for effective issue resolution.
• Embrace the use of digital tools for operational efficiency.
• Understanding of MilliporeSigma’s Process Solutions products.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html