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Customer Support Specialist

Your role: 

As part of our digital business venture, you will have the opportunity to work in a fast-paced, entrepreneurial environment to co-create and work in a customer support environment addressing the needs of users of our brightlab.com platform.

 

Key Responsibilities: 

  • Develop the customer support framework and content for our SaaS platform
  • Liaison with the commercial team for pre- and post- support functions
  • Have knowledge of an agile based cycle product design environment and how that translates into the need for customer facing training and support functions
  • Manage customer facing tools for communication, notifications, support functions etc.
  • Track customer usage and identify additional users on our SaaS platform for training/on-boarding, or for newer functionalities
  • Be creative and fearless. Champion new bold ideas that challenge the norm while keeping customer ease of use in mind
  • Liaison with the CX team to manage the customer feedback loop and prioritization modules
  • Recommend process improvement opportunities to improve efficiency

 

Who you are:

Minimum Requirements: 

  • BS Degree with 5+ years’ experience in the life sciences and/or customer support roles

Preferred Requirements:

  • A background working in the chemical or life sciences field
  • Strong communication skills
  • Working knowledge of the MS Office suite
  • Ability to multi-task
  • Experience working in a digital/ SaaS environment
  • Team player
Job Requisition ID:  187967
Location:  St. Louis
Career Level:  D - Professional (4-9 years)
Working time model:  full-time


Job Segment: Business Process, Customer Service, Management

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