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Technical Service Scientist

Your role:

The candidate will be a key member of an entry level, interactive technical service team that acts as the front line of communications between customers and our technical service specialists.  This team is focused on providing best-in-class customer support via telephone, email and internet.  The candidate is responsible for fielding basic technical inquiries on MilliporeSigma's products and navigating more advanced technical inquiries to the appropriate specialist within the organization. Our customer base includes Pharmaceutical and Biotech companies, Universities, Hospitals and Government agencies.  Professional communication and schedule flexibility are imperative. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.

  • Respond to incoming technical inquiries in a quality and timely manner following established procedures.
  • Respond to customer inquiries and resolve issues quickly, competently and professionally, documenting all correspondence.
  • Ability to analyze and understand our customer’s needs. 
  • Ability to navigate and escalate customer inquiries to the appropriate specialized technical service department when necessary. 
  • Produce work that is well executed, accurate, and attentive to detail. 
  • Take ownership of all customer interactions to ensure best-in-class service.
  • Effective communication across all business units within the organization.
  • Ability to use multiple systems to gather and collect information: Oracle, SAP, Lotus Notes, and SalesForce.com.
  • Adapt quickly to frequently changing applications and departmental and divisional policies and procedures.
  • Send requested or required documentation to customers. Function effectively at times of increased work demands and tight deadlines.
  • Demonstrate reliable attendance and adhere to scheduled work hours.
  • Interact extensively in a team environment with peers, supervisors and managers to assist one another.
  • Be flexible with the work schedule to meet the needs of the organization, as required.

 

Who you are:

 

Basic Qualifications:

  • Bachelor’s degree or higher education
  • 1+ years of customer service/general work experience
  • Recent graduate with scientific background will suffice for work experience

 

 

Preferred Qualifications:

  • Knowledge of the Life Science industry is advantageous
  • Call Center experience is preferred
  • Knowledge of Oracle, SAP, SalesForce.com and PC applications is a plus
  • Act as a role model of MilliporeSigma's values and best-in-class business practices
  • Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism and critical attention to quality
  • Demonstrate excellent interpersonal communication and written skills, pro-active problem- solving skills and the ability to multitask effectively
  • Excellent listening and telephone communication skills and computer literacy required
  • Highly motivated and organized, with attention to prioritizing incoming tasks
Job Requisition ID:  189354
Location:  St. Louis
Career Level:  B - Recent University Graduate(<1 year of experien
Working time model:  full-time


Job Segment: Biotech, Scientist, Database, ERP, Oracle, Science, Technology

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