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Systems Integration and Training Specialist

A career at our company is an ongoing journey of discovery: our 51,000 people are shaping how the world lives, works, and plays through next generation advancements in healthcare, life science and electronics. For more than 352 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Your Role:


A newly created opportunity to join the ANZ Commercial Excellence Team at our Healthcare Division. Reporting to the Head of Commercial Excellence, you will be responsible for the day to day management of core sales and marketing systems and increasing the use and integration of system functions into the broader business.


In addition, you will be partnering primarily with CRM System Champions in each BU they will design, implement and train longer term system solutions supporting the business strategy. Responsibilities include, but are not limited to:


  • Manage the operation of the CRM (Veeva), Sales Force Marketing Cloud (M3) and Veritas systems
  • Work with the Regional and Global teams to develop and enhance systems for greater operational alignment
  • Design, develop and implement solutions to business issues being experienced in using supporting systems
  • Ensure the CRM (Veeva), Sales Force Marketing Cloud (M3) and Veritas systems are embedded and fully utilised by the local organisation
  • Measure and increase competency of system usage across the sales, medical and marketing functions.
  • Partner with CRM Champions to implement an ongoing training program to maintain system usage quality and understanding
  • Develop and support New User training for the organisation
  • Build and support a knowledge base for the business providing a one-stop-shop for support, advice, and guidance for the systems.
  • Integrate ANZ training activities with regional and global structures.
  • Work within company SOP, industry guidelines (Medicines Australia & RMI) and apply company Values and Code of Conduct in daily duties activities.
  • Ensure full compliance with business policies, standards, project timelines and budget



Who you are:


  • Minimum 2 years’ experience in systems management and systems implementation or related experience
  • Experience in pharmaceuticals or health care industry is preferred
  • Tertiary qualifications in Business, Information technology or Data science.
  • Experience in CRM system, Veeva/Sales Force is preferred
  • Previous training experience in Business or Technology subjects
  • Excellent stakeholder management skills
  • Strong project management skills: ability to juggle complex projects, organise and prioritise
  • Ability to work in a fast-paced, visible and dynamic environment
  • Excellent interpersonal skills to build strong relationships inside and out of the organisation.
  • Team player with a can-do attitude to deliver results
  • Proven ability to adapt and influence change


What We Offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!  Curious? Apply and find more information.

Job Requisition ID:  225020
Location:  Sydney
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Medical, Business Development, Project Manager, CRM, Healthcare, Sales, Technology

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