Loading...
Apply now »

We are experiencing a technical issue with the Careers Website. At the moment, applications are not possible. We are working on resolving the issue as soon as possible. Thank you for your patience.

Technical Service Specialist

 

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 

A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 

Your Role: An exciting new opportunity has arisen to join the company as Technical Service Specialist in the Life Science Process Solutions division. You will be part of the team responsible for resolving customer issues related to product quality and technical enquiries for the Process Solutions product portfolio including excipients, buffers, cell culture media, filters, single-use assemblies, software, hardware etc. As a customer advocate, you will be the bridge between the customer and internal partners such as manufacturing site quality operations and product management to ensure that customer’s concerns and issues are addressed with the solutions and recommendations provided by the Subject Matter Expert (SME). You will be the complaint owner in the product quality complaint management process, including customer communication, logging complaint in TrackWise system, coordinating product decontamination & return, drafting and reporting of customer-facing letter etc. In addition, you will be responding and communicating with customers (external and internal) on their technical requests and enquiries. You will provide product & technical support to customers or internal sales through email, call or on-site support. This includes performing of product troubleshooting tests in the Merck lab or at customer site when necessary. You will have the opportunities to identify improvement areas for internal and external processes and initiate, participate or lead local or regional projects. You will be expected to collaborate and communicate effectively with cross-functional colleagues including Sales, Customer Application, Field Service and Quality Services across different geographies. The candidate will support customers in Taiwan and regional customers in South-East Asia and Oceania.

 

Who you are:

  • Minimum bachelor’s degree in Chemical Engineering, Biomedical Science, Biotechnology, Bioengineering or other related fields.
  • Preferably 2-3 years of working experience in the biotechnology or biopharmaceutical field and has related knowledge in areas such as aseptic/sterile filtration, tangential flow filtration, single-use technology, chromatography etc.
  • Familiar with the product complaint handling process for a GMP and bio/pharmaceutical environment. 
  • Team player with good communication skills (oral and written).
  • Highly self-motivated and displays learning agility, resourcefulness and integrity.
  • Passionate and genuinely interested in supporting and resolving customers’ issues.
  • Good command of English and Chinese, both oral and written.

 

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

Job Requisition ID:  223663
Location:  Taipei
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday.


Job Segment: Biotech, Pharmaceutical Sales, Pharmaceutical, Technical Support, Bioengineering, Science, Sales, Technology

Apply now »