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Customer Quality Manager



A career with EMD Electronics is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Electronics is a business of Merck KGaA, Darmstadt, Germany.


Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers. 


Your role: This position is responsible for managing and executing all customer interfacing quality activities for the products which are manufacturing at US Sites and inter-companies. The position requires developing and executing programs to ensure that the products and services provided by EMD Electronics continually improve and meet the expectations of our customers.


  • Manage and drive programs to align with and perform against our strategic customer’s quality programs.
  • Measure and report complaint/satisfaction issues. Drive for consistency with complaints and provide a consistent voice to customers.
  • Follow up customer complaints as well as supporting and coordination of customer requests.
  • This position will be the primary contact for any customer related issues/concerns/etc. and directly reports to Head of Global Specialty Gases Quality


Key Responsibilities

  • Complaints Resolution
  • Customer Request/Survey/Satisfaction
  • Customer Audit Program(incl. 3rd Party Audits)
  • Customer Quality Programs and KPI/Reporting
  • Customer Out of Control (OOC)/Out of Trend (OOT) issues
  • New Product Development
  • Management Review/KPI for Customer Quality in US


Who you are:


Minimum Qualifications

  • Bachelor degree in engineering, science, statistics, or related technical program
  • 8+ years relevant experience


Preferred Qualifications

  • Excellent interpersonal skills, communication and strong presentation skills
  • Self motivated and self starter with the ability to work on multiple activities and projects in an organized and timely manner
  • Experience in Customer Interfacing Activities and understand customer expectation and requirements
  • Experience with problem solving and investigation methodologies, Statistical Analysis and Data Automation
  • Awareness of quality principles and tools such as quality engineering, reliability engineering, quality codes and standards
  • Applied experience with ISO management systems
  • Applied experience with SPC/SQC and statistical techniques(Minitab), MS  Office Tool(Excel, Word, Power points) skills


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Our Benefits - http://jobs.vibrantm.com/emd/content/Benefits-at-a-Glance/?locale=en_US

Curious? Apply and find more information at https://jobs.vibrantm.com


The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.


Job Requisition ID:  221505
Location:  Tamaqua
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. 

US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by the Company. The Company uses the definition of “fully vaccinated” assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers
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