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End User Services Specialist

Your role:

  • Act as 2nd and 3rd level onsite support for incident management at the Jaffrey (NH) office. 
  • Work as part of the local IT team supporting all onboarding and transfer requests.
  • Provide support for any integration (M&A) activities.
  • Work with Global teams to resolve complicated and advanced IT related issues.
  • Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end users software and hardware.
  • Provide a positive and supportive experience for the customer at all times.  Seek support from colleagues in difficult situations.
  • Maintain a core level of knowledge regarding service offerings for all IS units (including training offerings and resources when available).

Who you are:

  • Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
  • Coordinate uninterrupted IT support and communicate ongoing strategy and execution with executives.
  • Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to Infrastructure and EUS.
  • 5+ years experience supporting laptops, desktops, Microsoft Office applications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel)
  • Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc.
  • Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM a plus.
  • Travel (Up to 10%) – Mostly within North America. May require occasional day trips to Billerica/Burlington offices.
  • Must be able to lift at least 25 lbs and be able to sit or stand for extended periods
  • Bachelor’s degree (4 year college degree) preferred.
  • ITIL Certification a plus.
  • 5+ years IT experience in a customer-facing role.
  • Experience in Life Sciences/Healthcare industry preferred.


    What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Job Requisition ID:  185722
Location:  Temecula
Career Level:  B - Recent University Graduate(<1 year of experien
Working time model:  full-time

Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles

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