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Customer Applications Manager

 

 

A career with EMD Electronics is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Electronics is a business of Merck KGaA, Darmstadt, Germany.

 

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers. 

 

Your role:

The Customer Applications Specialist is responsible for leading the promotion and closing business for new products to customers to further advance their use within the electronic markets we serve. You will be specifically responsible for Thin Films (TF) new product opportunities for next generation technology nodes with a focus on Deposition Materials.

 

This position will be based in US and will report to the Global Head of Customer Applications – Thin Film Solutions. Critical to the success in this position is developing deep and lasting relationships with key representatives with assigned strategic customers at all levels of customer organizations.

 

The position can be based in Carlsbad, CA; Tempe, AZ; San Jose, CA; Boise, ID.

 

This position is accountable for the following end results:

  • Develop and maintain close relationships with key innovators within the organizations at assigned strategic customers to advance the identification of new product opportunities by opening new doors at our strategic customers.
  • Identify new Thin Films opportunities and drive engagement to win new materials at assigned strategic customers.
  • Communicate and prioritize customers’ technical and related commercial needs to Thin Films R&D and Business teams.
  • Ensure appropriate Thin Films Market, R&D and Sales teams are leveraged to maximize adoption of new Thin Films products.

 

The Customer Applications Specialist will be responsible for the following:

  • Identify new product opportunities and applications, interpret technical requirements and translate the opportunity requirements to Market Manager and R&D for their evaluation; understand customer roadmap needs
  • An understanding of the competitive landscape (i.e., new product introductions, strategic alliances, intellectual property, etc.) that helps to further define our new product development strategy
  • The incumbent must have a notable credibility both externally and internally. There is a high degree of collaboration with customers, Thin Films personnel (especially the Technology and Marketing functions) and country/regional Sales teams. The individual must bridge the gap between our customers and EMD Performance Materials to ensure both the technical and commercial success of our products.
  • The incumbent must possess a wide range of skills to be successful. The job responsibilities span technical sales, marketing, and technical support activities. Specifically, knowledge of semiconductor processing and the ability to talk on a technical basis with our customers’ R&D teams are required. This takes someone with a solid technical background and ability. Secondly, strong sales skills and business acumen are required to promote our new materials to our strategic accounts and also to work with our marketing group to prioritize internal R&D efforts based on future commercial potential. Finally, a high degree of influence and excellent communications skills are required to communicate customer requirements to the global organization and drive the response that our customers require from us to be mutually successful.

 

MINIMUM REQUIREMENTS

  • Bachelor’s degree in science or engineering (Chemistry, Material Science, Chemical Engineering, etc.) 
  • 5+ years of experience in the electronic materials space
  • Knowledge of semiconductor materials and processes-Thin Film equipment and processes
  • Willing and able to make frequent business travel domestically, as required

 

PREFERRED REQUIREMENTS

  • Advanced degree in science/engineering/management
  • Customer or technical field applications background
  • Strong teamwork spirit, inter-personal communication and influencing skills while working independently
  • Proven ability to develop and maintain strong relationships at various levels; build credibility and trust with internal partners and customers
  • Strong interpersonal skills and excellent communication skills, both written and verbal.
  • Self-motivated, able to prioritize and take initiative, strong organizational and time management skills
  • Proven track record in previous sales or marketing roles
  • Hands-on experience in technical marketing, commercial negotiations, business planning, strategy development and execution

 

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

 

Job Requisition ID:  221102
Location:  Tempe
Career Level:  D - Professional (4-9 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


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