Customer Applications Specialist (Hybrid/Remote)

Work Your Magic with us! Start your next chapter and join EMD Electronics. 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
 

Your Role:

The Customer Applications Specialist is responsible for supporting the promotion and closing technical requirements for new products to customers to further advance their use within the electronic markets we serve. Furthermore, the Customer Applications Specialist will facilitate any customer escalations and issues with our internal teams.  You will be specifically responsible for Patterning (Lithography and Cleans) new product opportunities for next generation technology nodes with a focus on advanced materials.

This position will report to the Head of Customer Applications – Patterning Solutions. Critical to the success in this position is developing deep and lasting relationships with key representatives at assigned strategic customers. 

Responsibilities:

• Open new doors at our strategic customers by developing and maintaining close relationships with key contacts to advance the identification of new product opportunities.
• Identify new product opportunities and applications, interpret technical requirements, and translate the opportunity requirements to the Market Manager and R&D for their evaluation. This includes quick, frequent, and proactive communications with the customer contacts regarding new material quote requests, RFIs, SDSs, container details, basic analytical, orders, tracking action items, and other information needed to promote and secure New PORs in Advanced Patterning Materials.
• Guide internal resources to support the customer’s information and data requirements to progress a new product from development to successful HVM ramp. The incumbent must act with urgency. 
• Maintain notable credibility both externally and internally with a high degree of collaboration with customers, Patterning personnel (especially the Technology and Marketing functions) and country/regional Sales teams.
• Make use of sales skills and business acumen to promote our new materials to our strategic accounts and to work with our marketing group to prioritize internal R&D efforts based on future commercial potential.
• Utilize a high degree of influence and excellent communications skills to communicate customer requirements to the global organization and drive the response that our customers require from us to be mutually successful.

This position will include travel both domestically and internationally

Who You Are:

Minimum Qualifications:

• Bachelor’s degree in Chemistry, Material Science, Chemical Engineering or other Science or Engineering field  
• 5+ years of experience in the electronic materials space

Preferred Qualifications:

• Advanced degree in science/engineering
• Customer or technical field applications background
• Knowledge of semiconductor lithography materials and processes
• Strong teamwork spirit, inter-personal communication and influencing skills while working independently
• Proven ability to develop and maintain strong relationships; build credibility and trust with internal partners and customers
• Strong interpersonal skills and excellent communication skills, both written and verbal
• Self-motivated, able to prioritize and take initiative, strong organizational and time management skills with attention to detail
• Proven track record in previous sales or marketing roles
• Hands-on experience in technical marketing, commercial negotiations, business planning, strategy development and execution

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html