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Commercial Service Specialist _ Process Solutions / Life Science(Tokyo)



 [English follows]

【メルクライフサイエンス プロセスソリューションズについて】

メルクライフサイエンス プロセスソリューションズ事業本部では、医薬品製造プロセスで使用される
























Position Summary

In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products. You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax. In your dedicated area of responsibility you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces. Also you continuously support the sales representatives in their daily activities in order to meet the sales objectives.


You will be responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients. You’ll be in charge of handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc.


You handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions.


Who you are


As an ideal candidate you have the following:


  • Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset
  • English conversational and written skill
  • Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly
  • Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork
  • A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction
  • Excellent computer skills with experience on Microsoft Office, SFDC, SAP is a plus
  • Enjoy working in an international team is a plus
  • If you have general English skill, it would be nice


The organization is evolving over the year 2017 and you are able to accompany the change.

An eye for detail and a strong customer focus makes you the best at your work. You’re always looking for a way to optimize Merck’s service and like to share these ideas in order to contribute to the team’s success.


What we offer: The opportunities to develop in our growing company are just as diverse as our broad product portfolio. We offer a modern and international working environment to unleash your innovative potential in diverse multicultural teams, and take responsibility for our employees, products, the environment, and society.


Recruiting Contact: Nozomu Yokota


Job Requisition ID:  192323
Location:  Tokyo
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Chemistry, Biochemistry, ERP, Pharmacy, Science, Technology, Healthcare, Customer Service

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