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Technical Service Specialist / Process Solutions_Life Science (Tokyo)

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


[English Follows]



  • メルク プロセスソリューションズ事業本部の製品に関する顧客の質問や問題に対処するために、電子メール、電話、およびオンサイトサポートを通じて顧客および社内からの技術的な問い合わせを処理します。
  • 顧客から報告された問題の原因解決をサポートするために、必要に応じてラボでベーシックな製品テストを行います。(フィルターの完全性試験等)ただしラボワークの頻度は高くありません。
  • 顧客からの製品苦情管理を担当し、顧客とのコミュニケーション、製品の返品、顧客への報告書の提出などを行います。海外製造工場の品質部門と連携し、継続的な品質改善を支援します。
  • プロセスソリューションズ事業本部の製品について、基本的な操作の説明や技術トレーニングをお客様に提供します。お客様が製品を適切に使用できるようにサポートし、使用中に発生する問題を回避することを支援します。
  • テクニカルサービス部門内で割り当てられた業務改善プロジェクトに参加し、チームの業務効率化に貢献します。



  • 学歴:生化学、バイオテクノロジー、製薬関連の専攻。大学院修了以上歓迎。
  • 英語:読み書き以上、TOEIC 600点以上目安。
  • 経験:ライフサイエンス、製薬、またはバイオテクノロジー関連分野において技術関連の実務経験があれば望ましい。
  • アップストリーム(細胞培養関連)、またはダウンストリーム(清澄化、ろ過、クロマトグラフィーなど)分野の知見をお持ちの方歓迎。


Role & Responsibility

  • Handle technical inquiries from external & internal through email, call and on-site support to address customers' questions and problems with our PS products.
  • Do some product tests in the lab when necessary to help the customers find the root causes of the problems reported. (not frequently)
  • Responsible for the customers product complaint management, including customer communication, product return, customer letter, etc., to help the customers for deviation management and let the customers have good experience with our service, also help the site qualities to identify the product quality issues for continuous improvement.
  • Deliver basic operation and technical trainings to customers and help the customers use our PS products properly and avoiding issues happened during usage to make sure the customers have good using experience with our PS products.
  • Take ownership/responsibility for assigned projects and daily tasks to contribute to team's development.


Education Background

  • Preferable: Graduation of masters degree. Major in Biochemical, Biotechnology, pharmaceutical or related
  • Experience: Job Experience - Preferred practical experience in Pharmaceutical or Biotechnology related field with technical related positions.
  • Good English level  (TOEIC >600)


Recruiting Contact: Nozomu Yokota


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!


Curious? Apply and find more information at https://jobs.vibrantm.com

Job Requisition ID:  225351
Location:  Tokyo
Career Level:  C - Professional (1-3 years)
Working time model:  full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. 

US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by the Company. The Company uses the definition of “fully vaccinated” assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.

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Job Segment: Biochemistry, Biotech, Pharmaceutical, Biology, Science

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