Field Service Engineer - Semiconductor Equipment (REMOTE/Portland, OR)

Work Your Magic with us! Start your next chapter and join EMD Electronics.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
 

Your Role

As a Field Service Engineer – Semiconductor Equipment, you will be providing Unity’s system installations, warranty, and service contract at the customer site. You will attend to customer’s daily requests of technical support, consultation and implementation of technical solutions.    You will represent and ensure the credibility of the company with system installations, warranty, service contract and customers’ requests with a high autonomy level.  This role is a REMOTE position based in Portland, OR.   Travel required : 60% west coast travel, 30% east coast travel and 10% international travel.

Technical:

• Oversee system’s startup including hardware installation activities from move in, until application qualification level on different systems model
• Perform preventive and corrective maintenance, by using troubleshooting and problem solving methodologies, executing best known procedure and plan of action
• Perform system retrofit and upgrades
• Provide technical advice to customers on company products
• Coordinate and provide technical discussion between the customer and our team in terms of product issue, roadmap, Continuous Improve Project and upgrades
• Propose and participate to internal or external Continuous Improvement Project (CIP)
• Support providing adequate training customers on tool operations

Non technical:

• Point of contact at different customer sites for daily consultations
• Ensure clear and accurate reporting, internally and externally
• Report nonconformance from customers’ sites on QA system
• Utilize all the internal tools for activities reporting
• Cross share knowledge within global team and other Unity departments

Who You Are:

Minimum Qualifications:

• High School diploma or GED with 3+ years of field service experience or skilled trade expertise (mechanical, plumbing, military, electronics, etc.)

Preferred Qualifications:

• Bachelor’s Degree in Mechanical Engineering or other Engineering discipline
• Electronics background/experience
• Ability to read and understand technical documents
• Proficient with tools and test equipment.  Tools include basic precision hand tools, voltage meter, basic power tools, drills, etc.  Test equipment includes test boxes for qualifications, meters for verifications, etc. 
• Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues
• Excellent communication and interpersonal skills, with a customer-focused approach
• Proactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectations
• Excellent documentation skills
• Ability to handle difficult customers and situations
• Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.).  Ability to use field service software. 
• Ability to work independently with little to no supervision

Pay Range for this position - $84,700 - $131,000

Our ranges are derived from several sources, and largely reliant on relevant industry market data. Should we decide to make an offer, we will consider several factors, including but not limited to your location, skills, experience, career level, and other job-related factors.  This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; paid time off; and paid holidays; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html