Associate Director, Capability Building for Commercial Oncology

Work Your Magic with us! Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role:

The Associate Director, Capability Building, Commercial Oncology is responsible for the design, development, and implementation of learning solutions that enhance the skills, knowledge, and behaviors of all commercial Oncology customer-facing roles—with the goal of driving highly impactful customer engagements that will have measurable business impact.

This role leads to the creation of world-class onboarding programs, live and virtual learning experiences, product launch training, and continuous skill-building initiatives that elevate field performance.

The Associate Director identifies capability gaps, designs scalable learning interventions, and partners cross-functionally to ensure alignment with business priorities. The role requires expertise in adult learning, performance consulting, instructional design, and digital delivery methods, as well as exceptional project management, time management, facilitation, communication, and collaboration skills.

The position reports to the Director, Capability Building

Primary Responsibilities

The responsibilities include but are not limited to the following key areas:

• Leading New Hire & Onboarding Programs
• Design and deliver onboarding curricula across all phases of new hire training.
• Facilitate engaging live and virtual sessions with applied learning and certification components.
• Provide structured feedback to field managers and Area Field Trainers (AFTs) to reinforce readiness.
• Develop and Implement Training Content
• Lead the design and development of learning materials for EMD Serono’s Oncology portfolio, including product knowledge, disease education, and customer engagement skills.
• Partner with Marketing, Field Leadership, and other cross-functional teams to translate brand strategy into training that produces improved performance.
• Lead readiness and launch capability initiatives to ensure the field is fully prepared for potential new product launches.
• Manage planning and execution of training sessions at national, divisional, and regional meetings.
• Create and maintain an annual training plan.
• Support Continuous Refinement and Improvement of Learning and Development programs.
• Regularly conduct needs assessments and performance analyses to identify skill and knowledge gaps.
• Evaluate training effectiveness using data, feedback, and field insights to drive continuous improvement.
• Gather field insights through feedback sessions and focus groups to ensure training solutions remain relevant and responsive to market dynamics.
• Drive Operational Excellence and Compliance
• Lead the Medical, Legal, and Regulatory (MLR) review process for all training materials, ensuring timely submissions, cross-functional alignment, and full compliance with company and industry standards.
• Ensure all training aligns with compliance, brand, and business requirements.
• Track learner participation and maintain accurate training documentation.
• Manage assigned Oncology training budgets with Director oversight to ensure optimal allocation of resources across initiatives.
• Partner and Influence Across Teams
• Strategic collaboration with Sales, Marketing, Medical Affairs, Patient Access, Market Access, HR, and external vendors.
• Anticipate stakeholders’ needs, manage shifting priorities across multiple initiatives, and influence without authority.
• Develop and lead cross-functional project plans and monitor milestones to ensure timely, high-quality deliverables.
• Identify, onboard, lead and manage external vendors and agency partners who support content design, training delivery, and capability-building initiatives; ensure alignment to timelines, budgets, quality standards, and brand compliance.
• Collaborate with global learning partners (where applicable) to adapt global content for U.S. field implementation, ensuring consistency with local compliance and market needs.

Core Competencies

• Project Management: Plans, organizes, and executes complex learning initiatives from concept through completion. Leads multiple workstreams and external vendors, ensuring deliverables meet scope, quality, and compliance standards while staying on time and within budget.
• Time Management: Prioritizes effectively across strategic and tactical deliverables, balancing competing demands and deadlines.
• Communication Excellence: Communicates clearly, confidently, and persuasively across all levels of the organization. Selects the right tools, technology, and medium for each audience—leveraging strong presentation design, storytelling, and PowerPoint expertise to enhance engagement and impact.
• Technical Proficiency: Demonstrates expert-level PowerPoint skills and fluency in digital communication tools. Understands how to apply technology, data visualization, and emerging AI solutions—always within company compliance standards—to elevate learning design and operational efficiency.
• Regulatory & Compliance Leadership: Demonstrates fluency in navigating the Medical, Legal, and Regulatory process to ensure timely approvals and compliant training execution.
• Strategic Mindset: effectively analyze internal processes and dynamics to develop actionable plans that align with our organizational goals. The ideal candidate will demonstrate the ability to think critically, anticipate challenges within cross-functional teams, and identify opportunities for improvement, ensuring that our initiatives are cohesive and drive overall business success.
• Executive Presence: Projects confidence, composure, and credibility with senior stakeholders and field leadership.
• Collaboration & Inclusion: Builds strong cross-functional partnerships rooted in trust, respect, and shared accountability; values diverse perspectives in solution design.

Minimum Requirements

• Bachelor’s degree with minimum 5 years of commercial experience, or master’s degree with minimum 3 years of commercial experience
• Minimum 2 years of experience designing and implementing capability-building programs for commercial field teams, preferably in a home-office based role.

Preferred Qualifications

• Home-office trainer experience.
• Experience in an Oncology therapeutic area.
• Product launch and vendor management experience.
• Strong facilitation and presentation skills; able to simplify complex scientific content into clear, actionable learning.
• Understanding of oncology marketplace dynamics and commercial business environment.
• Ability to communicate openly and share information to foster trust while encouraging constructive debate, making informed decisions, and ensuring shared commitment to outcomes.
• Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions.
• Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results.
• Uphold ethical standards and being honest in all interactions.
• Ability to streamline processes to focus on what matters and creates impact and acting quickly to adapt to changes.
• Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity.

Location: Boston, MA (Seaport), USA; Onsite preferred. Remote considered.

Travel: <20%; International and Domestic

Pay range for this position: $146,100.00 - $219,100.00

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!