B&R Quality Manager / Specialty Gases_Electronics (Tokyo)

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

As a vibrant science and technology company, we believe in science as a force for good. We make a positive difference on millions of people´s lives every day.

メルクは、ヘルスケア、ライフサイエンス、エレクトロニクスの分野における世界有数の企業です。サイエンスとテクノロジーへのあくなき探究から生まれる革新的な製品・サービスで人々の豊かな暮らしを創造します。

メルクグループジャパンについて、こちらをご参照ください。

Department: EL-SG-QN Quality Mgmt. Nanke
Reporting to: Head of Global Quality Spec Gases
 

Your role: This position is responsible for managing and executing all quality activities for buy and resell(B&R) products which are manufacturing from suppliers in Asia. The position requires developing and executing programs to ensure that the products and services provided by B&R suppliers continually improve and meet the expectations of our customers.

• Manage and drive programs to align with and perform against our supplier quality management programs.
• Measure and report complaints(from customer and supplier) issues. Drive for consistency with complaints and provide a consistent voice to customers.
• Follow up customer complaints as well as supporting and coordination of customer requests.
• This position will be the primary contact for any B&R suppliers related issues/concerns/etc. and directly reports to Head of Global Specialty Gases Quality

Key Responsibilities

• Complaints/Supplier Notification Resolution
• Customer Request/Survey/Satisfaction for B&R Suppliers/Products
• Customer Audit Program(incl. 3rd Party Audits), if needed
• Customer Quality Programs and KPI/Reporting
• Customer OOC/OOT issues
• New Source Qualification

Who you are:

Minimum Qualifications

• Bachelor degree in engineering, science, statistics, or related technical program
• 8+ years relevant experience

Preferred Qualifications

• Excellent interpersonal skills, communication and strong presentation skills
• Self motivated and self starter with the ability to work on multiple activities and projects in an organized and timely manner
• Experience in Customer Interfacing Activities and understand customer expectation and requirements
• Experience with problem solving and investigation methodologies, Statistical Analysis and Data Automation
• Awareness of quality principles and tools such as quality engineering, reliability engineering, quality codes and standards
• Applied experience with ISO management systems
• Applied experience with SPC/SQC and statistical techniques(Minitab), MS  Office Tool(Excel, Word, Power points) skills

このポジションは、アジアのサプライヤーから製造された買い取りおよび再販（B&R）製品に関するすべての品質活動を管理し、実行する責任があります。このポジションは、B&Rサプライヤーが提供する製品とサービスが継続的に改善され、顧客の期待に応えることを保証するプログラムを開発し、実行することを求められます。

• サプライヤー品質管理プログラムに沿ってプログラムを管理し、推進します。
• 顧客およびサプライヤーからの苦情を測定し、報告します。苦情に関して一貫性を持たせ、顧客に一貫した声を提供します。
• 顧客の苦情をフォローアップし、顧客の要求のサポートと調整を行います。
• このポジションは、B&Rサプライヤーに関連する問題や懸念の主要な連絡先となり、グローバルスペシャリティガス品質の責任者に直接報告します。

主要な責任

• 苦情/サプライヤー通知の解決
• B&Rサプライヤー/製品に対する顧客リクエスト/調査/満足度
• 顧客監査プログラム（必要に応じて第3者監査を含む）
• 顧客品質プログラムおよびKPI/報告
• 顧客のOOC/OOT問題
• 新規ソースの資格確認

あなたについて

最低資格

• 工学、科学、統計または関連する技術プログラムの学士号
• 8年以上の関連経験

好ましい資格

• 優れた対人スキル、コミュニケーション能力、強力なプレゼンテーションスキル
• 自発的で自己始動型であり、複数の活動やプロジェクトを組織的かつタイムリーに進める能力
• 顧客インターフェース活動の経験と顧客の期待や要件を理解する能力
• 問題解決および調査手法、統計分析およびデータ自動化の経験
• 品質原則やツール（品質工学、信頼性工学、品質コードおよび基準）への理解
• ISO管理システムの適用経験
• SPC/SQCおよび統計技術（Minitab）、MS Officeツール（Excel、Word、PowerPoint）の適用経験

Recruiting Contact: Maiko Yamasue

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

Register now to our new Talent Zone! It is a great way to stay connected, learn more about our company, career opportunities and events! Even you have no plan to apply a position now, please feel free to register to be visible to our internal recruiters and stay in touch for future opportunities.

メルクグループのタレントゾーンにご登録ください！メルクのポジションにすぐに応募予定のない方も登録可能です。

メルクグループと、メルクにおけるキャリアオポチュニティーについて、理解を深めるいい機会を是非ご活用ください！

Talent zone link: https://careers.vibrantm.com/global/en/jointalentcommunity