(Sr) Expert, Customer Application

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your role:

As a key member of the Customer Applications team, you will play a vital role in advancing our chromatography and filtration solutions, specifically focusing on Affinity / Protein A chromatography. You will leverage your expertise in downstream technologies to collaborate with commercial partners and drive the adoption of our innovative technologies. Your strategic insights will be essential in developing initiatives that enhance chromatography sales within your designated region. By working closely with Process Development Scientists, you will ensure a seamless customer experience, particularly for those testing and trialing our products.

Your understanding of market dynamics and customer needs will enable you to identify strategic opportunities for growth. You will engage with customers both in-person and virtually, presenting our expertise while addressing their specific needs. Your contributions will extend to planning and executing regional action plans alongside Field Marketing and Commercial teams. Additionally, you will act as a liaison, sharing customer feedback with leadership to shape our strategies and product offerings.

Your responsibilities:

• Collaborate with commercial partners to drive the adoption of chromatography technologies
• Develop and implement initiatives to enhance chromatography sales in your region
• Assist Field Marketing and Commercial teams in planning and executing regional action plans
• Identify strategic opportunities for market share growth based on customer insights and market dynamics
• Present technical expertise to customers through both face-to-face and virtual interactions
• Prepare and validate information required for prioritizing customer projects
• Act as an ambassador for collaborative mindset, supporting the broader product range where applicable

Who you are:

• You hold a Bachelor‘s degree in Life Sciences, Biotechnology, Chemical Engineering, or a related field; a Master‘s or PHD is preferred
• You have over 5 years of relevant technical experience in the life sciences industry, from prospecting to closure
• You have strong commercial sense and strategic insights that enhance the business performance within your designated region
• You are well-versed in downstream processing and chromatography, with experience in biological production, including monoclonal antibodies
• You demonstrate strong project management skills, adept at managing complex projects with stakeholders
• You are fluent in English and Chinese
• You exhibit a customer-focused mindset, coupled with digital agility and proactive, action-oriented behavior
• You possess excellent communication skills, both verbal and written, enabling you to build strategic relationships effectively

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!