售后服务自动化专家

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Responsibility:

1. Execute the PLC/HMI automation communication between Merck Process Solutions Hardware systems and customer’s Automation central control Platform/SCADA/DCS. Support customer to integrate Merck hardware system into customer’s SCADA/DCS network and support customer to test the automation function in Merck Systems.
2. Provide on-site or remote technical support and troubleshooting for customers, regarding the hardware issue & software issue related to electrics, automation, mechanicals etc.
3. Perform & complete field service work including Installation, FAT, SAT, IQOQ on Merck Single Use Mixer System, Single Use Bioreactor, Chromatography System, NFF and TFF Systems.
4. Perform Annual preventive maintenance (PM) Service and Corrective Maintenance/Repairing service to all Merck Process Solutions Hardware systems for Customers.
5. Record all the daily Field Service work data or reports by FS digitalization tools, such as excel, ServiceMax Cases and Work Orders.
6. Provide feedback and support to FS team or internal partner teams, to continuously improve PS products quality, service and documentation, etc.
7. Maintain good relationship with customer, support field service to grow FS revenue.

Require:

1. Having bachelor’s degree or above on engineering (Electrical, Mechatronics, Automation), more than 5 years working experience on equipment automation field in Chemical industry or Pharmaceutical .

2. Familiarizing with program on mainstream brand PLC & HMI is required, better to be proficient in Siemens/Emerson/Allen-Bradley, and SCADA, DCS systems.

3. Familiarizing with Pharmaceutical industry for equipment installation, commissioning, IQOQ, Validation, GMP Knowledge; Having Field Service Engineer experience will be more advantageous.

4. Being proactive, having strong communication skills with colleagues and customers.

5. Willing to work hard and take responsibility.

6. Being acceptable of frequent travel in China Mainland, Having the ability to travel oversees sometimes to complete the task independently.

7. Good written and spoken English, CET-6

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!