客户经理

Job Listing Detail

The Account Manager (AM) is responsible for achieving sales goals by successfully positioning and selling products and services in the Process Solutions portfolio to existing and new accounts in a specified field territory or digital coverage area. The job involves utilizing digital marketing tools and existing databases to engage and qualify new and existing customers. The AM deeply understands their territory, the customer pipeline, projects, strategy, goals. The AM coordinates resources and manages the sales process and works to seed new products and increase share of wallet for accounts within their scope of responsibility. This role works closely as a team with Customer Application, Global Strategic Accounts & TSS colleagues.
The AM is expected to learn & maintain understanding of products, technology, regulation and industry best practices, and utilize them successfully in customer interaction. The AM is also expected to utilize the available digital and CRM tools and resources to manage the opportunity process, build action plans (PoA), document activity, manage pricing, secure sales and purchase orders to accelerate revenue growth. The AM must document and report sales activity and share account knowledge as well as deliver regular, timely and accurate forecasts (customer demand/financial and territory forecasts).
Additional responsibilities:
• Maintain and update the lead generation channel to gain qualified leads
• Prioritize and provide timely follow-up on business opportunities when generated
• Work to move customers from off-line to online e- Commerce channels
• Share the marketing and industry hot spots with the team and contribute valuable insight.
• Understand customers' needs and identify sales opportunities
• Evaluate customer’s potential
• Interact with manager for development planning activities
• Correctly forecast customer demands with accurate timeline
• Understand PS and LS organization to pull minimum necessary resources into a team to solve customers problems and win more projects
• Be accountable for corporate projects, such as Product Adoption and Conversion and execute on project with collaborative mind-set to ensure healthy growth of the business
• Differentiate our products or services from competitors and keep high profit

• When territory applicable, build and maintain long-term external relationships with a defined set of Distributors, increasing revenue spent per customer, identifying, developing and closing new sales opportunities, creating demand for the organization's products and services at the customer through distribution management.

Who you are

As an ideal candidate you have the following:

• The ideal candidate must be highly motivated and self-directed.
• Strong communication (including English verbal/written), interpersonal, and organization skills.
• Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly.
• Good understanding about the pharmaceutical industry application (Especially bio-pharm).
• Strong negotiation and influencing skills.
• Good presentation skills.
• Minimum Bachelor Degree in pharmaceutical sciences, life sciences, chemistry, biochemistry.
• Willing to learn and grow professional experience in a customer facing environment.