资深技术支持专员-上海

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Responsibilities

• Handle technical inquiries from external & internal through email, call and on-site support  to address customers' questions and problems with  PS products.
• Do some product tests in the lab when necessary to help the customers find the root causes of the problems reported.
• Responsible for the customers product complaint management, including customer communication, product return, customer letter, etc., to help the customers for deviation management and let the customers have good experience with  service, also help the site qualities to identify the product quality issues for continuous improvement.
• Deliver basic operation and technical trainings to customers and help the customers use PS products properly and avoiding issues happened during usage to make sure the customers have good using experience with  PS products.
• Take ownership/responsibility for assigned projects and daily tasks to contribute to team's development.

Requirements/Qualification

• Bachelor/Master, major in Biochemical, Biotechnology, pharmaceutical or related  
• For bachelor’s degree, more than 5 year working experience; for master’s degree more than 3 years in Pharmaceutical or Biotechnology related field is preferred.
• Good presentation skills, computer skills and communication skills.
• Good command of English, both oral and write. CET 6 or equivalent
• Good execution, integrity, teamwork required.
• Strong ownership was highly preferred, could accept overtime work or business trip if necessary.
• Passion and self-motivated.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!