Head of Customer Application, Downstream China

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

It is a management role, responsible for the China business in the downstream application area.  Ensures development of impactful local marketing programs and commercial strategies, aligned with Global Marketing and Local Strategy.  Co-ordinates integration with other teams for successful execution of the strategy.  Owns the interaction between global marketing and the local teams in their application area. Owns and drives the development of their team to ensure continuous development. Owns identification and improvement of internal processes in their application areas and ensures continuous improvement.

• Responsible for the local downstream application area business, have knowledge of the business situation, including market share, customer trends and competitor actions.  Demonstrate mastery of the downstream application area
• Effectively manage team to ensure sustainable success of the sownstream application areas and continued high performance of their team, managing quality of marketing programs, effectiveness of sales specialists tactics and close teamwork between the two,
• Manages development of team, improving skills, competencies and performance via coaching, development and training
• Ensures close collaboration with other China Process Solution team members to drive success, e.g. Sales and MSAT.
• Owns the interaction between China strategy and application area strategy
• Ensures that their team remains within the global programmes (e.g. GTM leads, trainings etc)
• Acts as point contact for global marketing, receiving marketing info, and providing oice of customer/market.  Manages deep dives requested by Global Marketing, enables e-commerce and understands launch strategies.  Also is point contact for product marketing activities around China investments
• Ensure that internal processes are continuously improved to increase the efficiency for their team performance.

Who You Are:

• Master or PhD degree in Biotechnology, Pharmacy, Biochemistry, or a related field; MBA preferred.
• Minimum of 10 years of experience in customer application, technical service or business development, within the downstream application in Pharma/Biotech industry.
• In-depth understanding of the downstream applications, including market dynamics, customer trends, and competitor actions.
• Strong leadership abilities with experience managing and developing high-performing teams.
• Demonstrated success in coaching, training, and enhancing team competencies to drive sustainable business success.
• Excellent interpersonal skills with a proven ability to collaborate effectively across various teams, including Sales and MSAT and global stakeholders
• Strong analytical skills to conduct deep dives and provide insights to inform marketing and product strategies.
• Fluent in English.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!