(高级)客户经理-青岛

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

About the Role

The Account Manager is responsible for managing and growing a portfolio of clients within the life science sector, including pharmaceutical, biotech, academic research, and clinical laboratory organizations. This role acts as a strategic partner to clients, delivering value-added solutions and ensuring a best-in-class customer experience.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for life science customers including R&D, QA/QC, manufacturing, and procurement stakeholders.
• Build trusted, consultative relationships with scientists, lab managers, procurement teams, and C-suite contacts.
• Understand clients’ research workflows and business challenges to recommend appropriate solutions.
• Conduct regular on-site and virtual visits to maintain engagement and drive satisfaction.

Sales & Revenue Growth

• Achieve and exceed territory sales targets across product lines (e.g., reagents, instruments, consumables, software, or services).
• Identify and develop new business opportunities within existing and prospective accounts.
• Drive upselling and cross-selling across the full portfolio.
• Manage the full sales cycle from lead generation to contract closure.

Account Strategy & Planning

• Develop strategic account plans aligned with customer goals and company objectives.
• Conduct quarterly business reviews (QBRs) with key accounts.
• Monitor market trends, competitor activity, and regulatory developments in the life science space.
• Collaborate with field application specialists, product managers, and marketing teams to support client needs.

Communication & Reporting

• Maintain accurate and up-to-date records in CRM systems (e.g., Salesforce).
• Prepare and deliver tailored proposals, scientific presentations, and ROI analyses.
• Provide regular forecasting and pipeline reporting to sales leadership.

Requirements

Education & Experience

• Bachelor’s degree in Life Sciences (e.g., Biology, Chemistry, Biochemistry, Biotechnology) or a related field; Master’s degree is a plus.
• 3–5 years of experience in account management or technical sales within the life science industry.
• Familiarity with laboratory workflows, research tools, and life science products.
• Proven track record of achieving or exceeding sales targets.

Skills & Competencies

• Strong scientific acumen with the ability to engage credibly with researchers and technical buyers.
• Excellent communication, negotiation, and presentation skills.
• Ability to translate complex scientific concepts into business value.
• Experience with CRM platforms (e.g., Salesforce) and MS Office Suite.
• Self-organized with the ability to manage a large territory and diverse client base.

Personal Attributes

• Passionate about science and its impact on human health and innovation.
• Customer-first mindset with a consultative sales approach.
• Collaborative team player with strong cross-functional communication skills.
• Adaptable and resilient in a competitive, fast-evolving market.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!