Account Manager

Work Your Magic with us! 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

As the territoy Account Manager for Ireland, Northern Ireland & Scotland you will be responsible for both maintaining and developing sales of products across our Life Science portfolio to cusotmers within the Industrial & Service and Testing market segment. In this field-based role, the account manager will serve as the primary point of contact for our customers, ensuring their needs are met and their expectations exceeded. By fostering strong relationships and delivering exceptional results, you will contribute to our vision of partnering with customers to focus on accelerating science.

Key Responsibilities

• Sales and Revenue Growth: Protect existing business whilst Identifying and pursuing new business opportunities with existing accounts and potential customers, aiming to meet or exceed sales targets whilst ensuring a healthy sales opportunity pipeline is maintained.
• Customer Relationship Management: Build and maintain strong, long-term relationships with customers in the territory ensuring a deep understanding of their needs and challenges.
• Product and Service Advocacy: Promote our products and services, providing expert knowledge and insights to customers to help them make informed purchasing decisions.
• Account Planning and Strategy: Develop and execute strategic account plans, including regular reviews and updates to ensure alignment with customer objectives and company goals.
• Problem Resolution: Address and resolve any issues or concerns customers may have, coordinating with internal teams to ensure timely and satisfactory solutions.

• Market and Industry Awareness: Stay informed and share feedback about industry trends, competitor activities, and regulatory changes that may impact customers and the life science market.
• Reporting and Analysis: Maintain all customer communications and opportunities in the CRM system and provide information to relevant teams to enable regular sales reports and market insights to senior management. 

• Collaboration: Work closely with sales specialists, digital specialists, technical service, and customer & sales excellence (CaSE) teams to maximize territory growth, ensure a seamless customer experience and the successful delivery of our solutions.

Who you are:

• Educational Background: Scientific degree or equivalent, with experience of relevant lab techniques (addition of MSc or PhD welcomed but not essential)
• Experience: Proven sales experience within life science industry with minimum 3 years sales experience
• Knowledge: Good understanding of the life science sector especially within Industrial and/or Service & Testing segments.
• Performance: Multiple years of above average performance.

• Travel: Ability and willingness to travel within territory approx. 50% of time.

Skills:

• Sales Acumen: Demonstrated success in achieving sales targets and driving business growth by leveraging the sales tools and process available.
• Communication: Excellent verbal and written science communication skills, with the ability to convey complex information clearly and persuasively.
• Relationship Building: Strong interpersonal skills, with a proven ability to develop and maintain productive professional relationships both with external and internal customers.
• Problem-Solving: Creative and analytical thinker with the ability to identify and resolve customer issues effectively.
• Organizational: Highly organized, with strong attention to detail and the ability to manage multiple accounts and projects simultaneously.

Attributes:

• High-Impact Behavior: Live our High Impact Culture and act as a role model.
• Customer-Focused: Passionate about delivering exceptional support and ensuring customer satisfaction.
• Proactive: Self-motivated and driven, with a proactive approach to identifying opportunities and solving problems.
• Team Player: Collaborative and able to work effectively with cross-functional teams.
• Adaptable: Flexible and able to thrive in a fast-paced, dynamic environment.

If you are a motivated and experienced professional with a passion for life science, we invite you to join our team and help us make a difference. Together, we impact life and health with science. Apply now and become a key contributor to our success.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!