Analyst - Order Management

Work Your Magic with us! 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.
 

Title: Analyst/ Senior Analyst – Order Management

Location: Bangalore – Electronic City

Job Description:

• Entering all email, phone, and fax orders accurately of various countries as per agreed timelines.
• Should have good knowledge of O2C process. Understanding of impact and consequences of non-adherence to the process guidelines.
• Enter the orders and quotes accurately on SAP/Oracle as per the rules set up by different countries.
• Perform amendments from basic to complex orders. Will perform cancellations, pricing changes, PO changes, address changes and other necessary modifications per client requirement.
• Knowledge of master data management.
• Maintain consistent productivity and accuracy in task performed Ex: order entry.
• Identify and follow-up on customer specific requirements, provide accurate response.
• Perform any other additional tasks depending on the specific country or organization as assigned by business.
• Should be able to handle all process related queries.
• Responsible for generating accurate reports within timelines to the respective department.
• Create Standard Operating Procedures (SOPs) and Training Documents to assist with process streamlining. SOP should be up to date and relevant.

BASIC QUALIFICATIONS:

Education:

• Graduation in any disciplinary

Experience:

• Requires minimum of 1 - 5 years’ work experience in a similar position.

Shift:

• US Shift

DESIRABLE SKILLS:

• Good knowledge in written and spoken English. Moreover, should have capability to work with team from different geographies and people from diverse backgrounds.
• Ability to effortlessly work across cultures - emails and phone etiquettes.
• Showcases excellent ERP knowledge (CRM UX, Lotus Notes, SAP, SFDC and Oracle tool knowledge).
• Ability to articulate and present a thought or an idea to cross cultural teams.
• Intermediate work experience in MS-Office, Excel, Word, Email & Internet.
• Decent knowledge in Excel to use proper formulas and basic idea of PowerPoint for creating reports and presentation.
• Should have good keyboard skills with typing speed of 30-35 wpm and should be aware of all the keyboard shortcuts to achieve maximum throughput.
• Must be able to work successfully with the overseas teams to transition new processes.
• The ability to perform multiple tasks simultaneously while prioritizing the changing demands; demonstrate high sense of urgency.

TECHNICAL SKILLS / COMPTENCIES:

SAP, Oracle ERP knowledge – Basic/Proficient expected.

• Basics of SAP TCodes / Oracle.
• Navigating different transaction and screens. Understanding different T-Codes and its impact on the results
• Ability to perform right search as per requirement.

Microsoft Office- Basic Proficiency expected.

• Computer operating knowledge.
• Familiar with outlook navigation.
• Knowledge of MS Word, MS Excel and Power point.

Key Board Skills– Basic Proficiency expected.

• Should have excellent keyboard skills with typing speed of 35-40 wpm and good knowledge of shortcuts.
• Should possess excellent skills in operating keyboard and should be aware of all the keyboard shortcuts to achieve maximum throughput.

Communication Skills (Written/Spoken English) – should be proficient.

• Good knowledge in written and spoken English.
  
  We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity
   

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!