GES Bangalore HUB - MR

Job Description: ISO 9001:2015 Management Representative (MR)

Job Title: ISO 9001:2015 Management Representative (MR)
Location: Electronic City, Bangalore
Reports to: Solid line : Head of Quality & Regulatory COE and

                    Dotted line: Head – Business Process Excellence
Department: Business Process Excellence

Job Summary:

The ISO 9001:2015 Management Representative (MR) is responsible for overseeing and managing the implementation, maintenance, and continuous improvement of the SBS's Quality Management System (QMS) in compliance with ISO 9001:2015 standards. The MR will ensure that all quality-related activities align with the organization's goals, objectives, and regulatory requirements. This role requires close collaboration with all Centre of Excellence (COEs) to promote a culture of quality and drive process excellence.

Key Responsibilities:

1. QMS Implementation & Maintenance:
   • Develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO 9001:2015 standards.
   • Ensure that the QMS processes are established, implemented, and maintained effectively across the organization.
2. Management Review:
   • Organize and lead Management Review meetings, ensuring that top management is fully informed of the QMS performance, including any needed improvements.
   • Prepare and present data on the performance of the QMS, including key performance indicators (KPIs), audit findings, and customer feedback.
3. Internal Audits:
   • Plan, schedule, and conduct internal audits to ensure the QMS meets ISO 9001:2015 requirements.
   • Identify non-conformities and opportunities for improvement, and work with relevant departments to develop and implement corrective actions.
4. Document Control:
   • Manage the control of documents and records within the ManGo System, ensuring that they are accurate, current, and readily accessible to relevant personnel.
   • Ensure that all quality-related documentation is in compliance with ISO 9001:2015 standards.
5. Continuous Improvement:
   • Promote a culture of continuous improvement within the organization by identifying areas for process enhancement and efficiency.
   • Lead or participate in quality improvement projects, including root cause analysis and problem-solving activities.
6. Training & Development:
   • Provide training and support to staff on ISO 9001:2015 requirements and the organization's QMS.
   • Ensure that all employees are aware of their roles and responsibilities within the QMS.
7. Customer Satisfaction:
   • Monitor and analyze customer feedback and complaints to ensure customer satisfaction.
   • Implement corrective actions to address customer concerns and improve overall quality.
8. External Audits & Certification:
   • Serve as the primary point of contact for external auditors and certification bodies.
   • Prepare for and coordinate external audits, ensuring that the organization maintains its ISO 9001:2015 certification.

Qualifications:

• Education:
  • Bachelor’s / Master's degree in any discipline.
• Experience:
  • Minimum of 5-8 years of experience as a Management Representative, with a focus on ISO 9001:2015.
  • Proven experience in managing a QMS and leading internal audits.
• Certifications:
  • ISO 9001:2015 Lead Auditor.
  • Six Sigma or Lean certifications are a plus.
• Skills:
  • Strong knowledge of ISO 9001:2015 standards and requirements.
  • Excellent communication, leadership, and organizational skills.
  • Proficiency in QMS software and tools.
  • Ability to work collaboratively with cross-functional teams.

Personal Attributes:

• Detail-oriented with strong analytical skills.
• Proactive and self-motivated with the ability to work independently.
• Strong problem-solving skills and the ability to think critically.

Commitment to upholding the highest standards of quality