Senior Analyst - Order Management

Work Your Magic with us! 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.
 

Your Role:

• Responsible for entering basic to complex orders for client submissions (dependent on experience and training)
• Generating client quotes and supporting custom proposal finalization
• Addition of credit ratings to Salesforce and Assay set up in Oracle, Salesforce and LIMS
• Making basic/medium complexity order adjustments invoice queries
• Enters routine and basic/medium complexity custom orders submitted by client into ERP system ensuring the information from the submission is accurate, complete, and in a timely manner.  The OM Analyst works to enter orders using information from contracts/proposals, sample submission forms and taking into consideration other supplemental information, such as client Purchase Orders, Master Service Agreements
• Sets up new assays in LIMS and ERP modules as well as SalesForce.
• Maintains order information until time of project completion, including monitoring communication between ERP and LIMS.  Will perform cancellations, pricing modifications, purchase order changes, address changes and other necessary modifications per client, Project Management or Finance request in a compliant way.
• Generates and monitors specific reports to catch discrepancies between LIMS and Oracle to ensure revenue and invoicing is captured correctly.  Reports are run daily throughout the workday.
• Generate Standard Operating Procedures (SOPs), Work Instructions and Training Documents to assist with Global Orders Management harmonization.  Keeps the OM toolbox relevant and up to date in SFDC
• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Willing to work in multiple shifts. (UK, US or APAC)

Who You are:

• Bachelor’s degree from a reputed university.
• 2-3 years data entry and management within an ERP system (e.g. Oracle, SAP or equivalent) and CRM (e.g. SalesForce.com, Seibel, SAGE)
• Experience working with cross functional teams. Multi-site, multi-country experience preferred
• Experience at a life science company desired, but not required.
   

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!