Senior Analyst - Salesforce User Support

Work Your Magic with us! 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Title: Senior Analyst

Location: Bangalore - Electronic City

Job Description:

Your Role:

• Provide operational CRM user support for the SLS EMEA CRM user community
• Work closely with the operations team to support the EMEA region and ensure defined Service Level Agreements are met for daily activities such as Contact and account merging, User creation and modification, Report and dashboard requests, Logging tickets (pricing tickets/Master data tickets), Follow-up and feedback, Records mass update requests
• Liaise with Sales teams to ensure data quality and relevance
• Create reports and dashboards as per requirements
• Implement and manage permission sets and profile-level security for user management
• Develop workflow rules, process builders, validation rules, and flows
• Collaborate with internal and external stakeholders to ensure smooth operations
• Maintain adherence to TAT (Turnaround Time) and quality standards
• Fulfill ad-hoc requests as needed
• Create and maintain necessary reports for the team.
   

Job specific Competencies & Skills: 

• Salesforce certifications such as ADM-201 and ADM-211
• Profound understanding of Salesforce objects and their functionality
• Ability to create reports, dashboards, and maintain data security
• Knowledge of workflow rules, process builders, validation rules, and flows
• Basic understanding of Apex, Visualforce, and SOQL
• Capacity to coordinate with global IT and other CRM teams
• Strong customer-centric mindset with a focus on high-quality issue resolution
• Excellent communication and collaboration skills
• Proven ability to manage and support a large user community, serving over 2000 users
• Capability to work on ad-hoc requests while maintaining focus on continuous system improvement
   

Who you are:

• Certified Salesforce Administrator (ideally in Lightning)
• Nice-to-have: Additional SFDC certifications
• Ideally experience in ERP Systems (i.e. SAP, Oracle, Scala, etc.)
• At least 1-2 years of sales, pricing, commercial or business support experience
• Ideally, basic know-how concerning the Life Science organization

        Shift: 01:30PM to 10:30PM (IST)

We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.
 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!