Sr. Analyst - Technical Service LSR

Work Your Magic with us! 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us

Job Title: Sr. Analyst - Technical Service LSR

Job location : Electronic City, Bangalore

Role description 

• To answer the technical queries pertaining to Biology business which is assigned to SBS technical service.
• To answer Tier-1 inquiries such as documentation, cross referencing and easy to find product information for the SLS business.
• Investigate, Analyse and Retrieve technical information and answer customer's technical queries. Will be supporting APAC and EEMEA region.
• Provide scientific responses to the biology questions and solutions to customers’ research problems by utilizing scientific knowledge and available resources, consulting with more experienced scientists when necessary.
• To maintain the image of the company as a source of scientific information, to function as a leader in Life Science and High Technology, and to promote our obsession with service.
• Enhance our product information databases by documenting technical information from customer interactions.
• Recommend products based on customer needs and research interests.
• Document product quality issues.
• Document errors and information the responsible department for changes in company electronic and printed publications.
• Document all customer interactions and requests for new products.
• Contribute to company/department operations and process improvement efforts.
• Recommend and participate in process improvement studies.
• Actively participate in intra- and inter-departmental teams as assigned.
• Miscellaneous duties and tasks as assigned by the reporting Manager.
• Exemplary attendance and adherence to schedule.

Job Requirements

• Masters (Biology, Microbiology, Biochemistry, Biotechnology, etc.)   
• 3-5 years in R&D/ Technical services of life science or pharmaceutical industry.
• Previous work experience should be from a fast-paced, changing and growing organization either as
• Molecular biology, Cell biology, protein technologies, Cell Culture, Immunology, Proteomics
• Lab, QA/QC, Life Science Specialist or R&D Lab technician.
• Research and technical support (Cell and Molecular Biology or Biotechnologist)

Previous positions / jobs

• Life science Analyst from R&D area
• Researcher from Academia
• Lab, QA/QC, Life Science Analyst or R&D Lab technician.
• Academic Experience
• Product Analyst, technical support, Quality control Analyst in Life Science area

Technical Skills / Competencies                                      

• Solve queries on time with content in your response that allows us to resolve the claims of our clients. Ability to present solutions in a user-friendly language.
• Agility, good communication, teamwork, innovative, listening, responsibility and engagement.
• Ability to transfer knowledge, result oriented, team working spirit
• Analytical mind, proactive and curious.
• Manage time efficiently.
• Customer centric orientation
• Knowledge of ISO preferred.

Behavioral Competencies:

• Excellent verbal and written communication skills. Understand the basics and needs of good communication in the process.
• Advanced in Interpersonal skills, Problem solving, Planning & execution.
• Proficient in Customer orientation and business acumen.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!