Field Service Engineer

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

What You Do

• Machine inspection, Installation, Commissioning, Calibration, Maintenance, and part replacement of instruments.
• Mechanical and electrical repair of instruments.
• In-house/On-site trails and report conclusion.
• Service weekly planning and Monthly Report conclusion.
• Service Call/Contract and report conclusion.
• Report any customer complaints with proper documents.
• Responsible for service sales e.g. reminding customers to renew contracts, selling service contracts, managing customer appointment on delivery goods and service, receiving customer call for after sale service, supporting on procurement process for buying part or contacting sub-contractor, etc.
• Coordinate sales team by managing schedules, filing important documents, and communicating relevant information.
• Gather market information on customer’s activities and requirements.
• Assist Sales Team by providing technical expertise and timely response to customer’s requirements.
• Occasional up-country and overseas travelling is required. 

Who You Are

• Bachelor of Electronics/Electrical Engineering or related fields.
• Foundation in English and Good knowledge of Local language preferable.
• Familiar with Service concepts, practices and procedures.
• Robust Technical experience on Laboratory instruments and field activities and accustomed with digital tools as network connectivity and CRM
• Strong organizational skills (good time management, maintain work areas clean and organized, and problem-solving skills).
• Customer oriented. Communicate with internal and external partners in a professional manner. Have a positive attitude, be patient and responsible.
• Team player and Learning agility. 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!