Community Manager - Change and Communication

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

We are seeking a dynamic and experienced Community Manager to support our global community management efforts across our corporate social media channels. This role will engage with our audience, foster meaningful interactions, and enhance our brand presence online while guiding and executing change management initiatives. 

Key Duties & Responsibilities

• Manage and oversee social media community interactions using our social media management tool, ensuring timely responses and engagement with followers in collaboration with the Group social media team (both paid and organic).
• Ensure adherence to social media governance policies, including content guidelines, compliance, and best practices.
• Analyze engagement metrics and provide insights to optimize community management strategies.
• Organize and host virtual events, webinars, and community meetups to engage and connect with our audience.
• Stay updated with social media trends, algorithm changes, and best practices.
• Develop and grow our online community presence across various platforms, including social media, forums, and our company website.
• Create and execute communication and enablement activities to ensure stakeholders understand the initiative's vision and its impact.
• Lead initiatives to oversee, steer, and execute change management measures, ensuring alignment with overall change concepts and initiatives.
• Develop, own, and drive an engagement plan to ensure stakeholder support and commitment, while keeping teams energized throughout the change process.
• Propose improvements to the central Change Management team as required, fostering a culture of continuous improvement.
• Conduct regular feedback sessions with initiative leads and impacted stakeholders to tailor change plans as needed.

Who You Are:

• Proven experience in social media management or community management, with a minimum of 5 years in Change & Transformation roles within corporate organizations.
• Strong communication skills, both written and verbal, with exceptional storytelling abilities in fluent English.
• Ability to work collaboratively in a fast-paced environment and engage stakeholders at all levels across diverse and multinational environments.
• Experienced with social media management tools, particularly Sprinklr, and analytics.
• Excellent organizational and project management skills, focusing on execution and adherence to timelines.
• Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.

Preferred Qualifications

• Familiarity with content management systems and customer relationship management (CRM) tools.
• Knowledge of Search Engine Optimization (SEO).
• Experience in creating and executing training programs for large-scale initiatives.
• Empathy and passion combined with a strong team spirit.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!