Customer Service Specialist

Your Role:

• Handle incoming and outgoing calls (inquiries, orders, complaints) to ensure professional service within Service Level Agreement
• Issue Orders, Quotation, Goods Return, Credit Notes, Sample as per customer request
• Coordinate with customers to handle their concerns or provide information to them and therefore obtain fully customer satisfaction                       
• Provide estimated product delivery date to customer in advance and upon the customer request                   
• Receive customers' feedback, solve the issue (if can) and escalate to customer value management for further process                    
• Creates an excellent customer experience as one of customer touch point                
• Maintain and update customer requirements into database
• Coordinate within commercial team and other departments to obtain and provide necessary information as well as coordinate with customers to ensure high-level sales activity                      
• Carry out additional tasks and projects as assigned by supervisor                        

Who You Are:

• Bachelor’s degree in business administration, Marketing, Communication, or any related field
• At least 1–2 years of experience in customer service, sales support, or order management
• Strong verbal and written communication skills in English
• Good phone handling skills and experience managing inbound and outbound calls
• Detail-oriented and organized, especially in handling orders and customer records
• Strong problem-solving skills and ability to escalate issues when needed
• Excellent interpersonal skills with a customer-first mindset
• Ability to work collaboratively with cross-functional teams (sales, logistics, customer value, etc.)
• Able to collaborate on initiatives aimed at enhancing efficiency and service quality