Invoice Resolution Team Lead

Work Your Magic with us! Start your next chapter and join EMD Electronics.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:

The Team Lead for Resolution Team for regions APAC and NA will oversee a team responsible for resolving invoice discrepancies and ensuring invoices are processed and paid on time received through different intake channels such as request management and email escalations. The Team Leader coordinates and ensures to achieve optimum quality and efficiency, coaches team members to improve performance and responsible to lead the effective and profitable results for the team

• Team Leadership – leading and managing a team of invoice issue resolution specialists, providing guidance, coaching, and performance management

• Discrepancy Resolution – overseeing the investigation and resolution of invoice discrepancies, including communication with internal and external stakeholders

• Process Improvement – identifying opportunities to streamline and improve the invoice issue resolution process, potentially through automation or system enhancements

• Reporting and Analysis – generating reports on invoice discrepancies, analyzing trends, and identifying root causes to implement preventive measures

• Collaboration – working closely with Finance, Procurement and other relevant functions to address systematic issues and improve processes

• Training and Development – providing training to team members and ensuring their professional development in the area of invoice issue resolution
• Compliance and Audit – ensuring compliance with financial regulations and internal audit requirements related to invoice processing and resolution.

Who You Are:

• Bachelor’s degree in Information Technology, Business Administration, Accounting, or a related field
• Minimum of 3 years of experience as people manager, with functional focus on issue resolution related to Procurement/Source2Pay processes
• Strong customer end-user focus to provide quality and timely responses to stakeholders
• Strong knowledge of ERP systems such as SAP, Oracle, etc. and invoice resolution processes
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Proficiency in relevant software and tools
• High attention to detail and a commitment to accuracy
• Ability to work under pressure and meet tight deadlines.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html