L&D Services Specialist

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role is responsible for providing people administration to the organization or location it supports. The role will deliver learning and development support in accordance with agreed KPIs and SLAs.

Your Role:

• Deliver efficient, accurate, timely administration services as per agreed KPIs and SLAs
• Track and measure service delivery as agreed with the Shared Services Leadership Team against KPIs and SLAs
• Actively work to achieve the agreed upon identified performance objectives in alignment with the Shared Services Leadership Team.
• Seek opportunities for continuous improvement and provide constructive feedback
• Work with the Shared Services Leadership Team to meet agreed training and development goals
• Assess if customer requirements are being met effectively
• Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfil real time business requirements
• Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work
• Ensure that all HR personnel data and sensitive information are kept confidential

Should be exposed to the following HR Delivery Functions by Order of Specialization:

• Learning & Development
• HR Data Management
• HR Reporting
• Help Desk and Inquiry support

Who you are:

• Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
• Preferably 3 to 5 Years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.
• Understanding and experience in the use of HR systems and tools (i.e. Learning Management Systems, Success Factors, etc.).
• Understanding and experience in the use of Case Management systems and tools (i.e. Service Now, Neocase, etc.). 
• Adequate experience in using MS Office applications.
• Experience in working in a multi-cultural environment.
• Applicants must be willing to work in Taguig City and open to a flexible working schedule.
• Experience in end-to-end learning administration
• Knowledge in creating and maintaining content in learning management system
• Technical expertise in learning management system
• Adequate knowledge in learning consultancy
• Experience in building learning catalogue and curriculum
• Experience in training design and development
• Strong reporting skills
• With intermediate or above level of skill in excel, power point and other Microsoft tools

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!