Supplier Care Advisor

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Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Supplier Care Korean Advisor

Procurement Supplier Care overall is managing approximately 20000 queries a month and operating in different legal entities and several tools & ERP’s such as Concur, Oracle, Ariba and SAP.

Your role:  Manage the internal and external requestors by ensuring timely and accurate resolution of queries through standardized processed.

•           Daily, you are responsible for processing the questions/queries raised by external vendors or internal customer through the P2P platform, including related channels such as Procure4You Ticketing Tool, Cisco phone lines, Chat & Outlook emails. You are responsible for responding to questions and requests in a timely and accurate manner according to committed goals, with high quality and accurate answers. When performing these tasks, you ensure alignment to all relevant work instructions and process guidelines.

•           You will be the focal person for Korean speaking market to answer inquiries related to Accounts Payable. You cooperate and coordinate with other teams (Procurement Operations, Finance, Stakeholders etc.) to ensure a timely and accurate answer or service for all tickets. You take ownership and initiative until each transaction is successful and accurately processed.

•           You communicate to all customers, vendors and colleagues in a polite and helpful manner. You ensure both your verbal and written communication is efficient and effective.

•           You may also perform select operational tasks, whether in the Accounts Payable or Procurement processes, depending on your assigned role. You remain compliant to all segregation of duties requirements. When performing these tasks, you ensure alignment to all relevant work instructions and process guidelines.

•           As part of the team, you leverage your expertise to constantly seek out better ways of providing information to the external vendor or internal customer, to improve their overall experience, with a special focus on the internal customer. This includes customer-based performance reviews, and identifying opportunities such as better knowledge articles, priorities for operational process improvements, or improvements in the team operations.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!