Vendor & Business Resolution Senior Specialist

Your Role:

As a  Vendor & Business Resolution Senior Specialist, you will serve as the escalation point for high-priority, business-critical issues raised by key vendors, stakeholders, and senior leadership. You will play a strategic role in managing urgent escalations from critical vendors and ensuring timely resolution through cross-functional collaboration. This role demands exceptional communication skills, business acumen, and an ability to lead resolution efforts across global teams and complex P2P processes.
 
Key Responsibilities:
•    Act as the main point of contact for critical escalations and urgent issue resolution involving strategic vendors and business stakeholders.
•    Lead root cause analysis and develop corrective action plans to prevent recurring issues.
•    Collaborate closely with P2P, Procurement, Finance, IT, and Compliance teams to resolve cross-functional issues.
•    Represent the P2P function in high-level discussions with key vendors, leadership, and business partners.
•    Monitor SLA performance for critical issue resolution and identify areas for improvement.
•    Drive continuous improvement initiatives focused on vendor experience and operational efficiency.
•    Support audit and compliance reviews related to vendor management and invoice resolution.
•    Provide coaching and support to junior resolution specialists and act as a mentor in complex cases.

Who You Are

Experience:
•    10+ years of experience in Accounts Payable, Vendor Management, or P2P operations.
•    Proven experience managing escalations and working with VIP stakeholders.
•    Solid understanding of invoice processing, P2P systems, and ERP platforms (e.g., SAP, Oracle).

Skills:
•    Excellent problem-solving, negotiation, and conflict resolution skills.
•    Strong leadership presence and stakeholder management abilities.
•    Outstanding written and verbal communication skills.
•    Ability to thrive in a fast-paced, high-pressure environment.
•    Proficiency in Excel, PowerPoint, and ticketing systems.