German speaking Service Desk Agent

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role can be done fully remotely within Hungary.

Your role:

Our Global Service Desk is part of IT Infrastructure Operations, delivering first-level IT support to our German-speaking colleagues. We focus on meeting their IT needs while ensuring high satisfaction levels aligned with our service agreements. As a Service Desk Agent, you'll be at the forefront of IT support for our German-speaking team members. You’ll capture user issues, resolve them using established solutions, or escalate when necessary. Your responsibilities include providing remote assistance through calls, chats, and web support, resolving incidents and service requests based on standard procedures, and managing ticket registration and prioritization in our ITSM tool. You'll follow up on ongoing cases, collaborate with other IT teams to tackle complex issues, and work to minimize disruptions while ensuring top-notch satisfaction. This role offers growth opportunities and a clear career path in IT support.

Who You Are:
 

• Strong communication skills in German and English (written and verbal).
• Proficiency in Microsoft standard desktop applications (Word, Excel, PowerPoint, Outlook).
• Experience in customer support and troubleshooting is beneficial.
• Background in IT Service Desk, Helpdesk, or Technical Support would be an advantage.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!