SFE Associate Manager

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Role purpose

The SFE Associate Manager helps the business understand and improve field force effectiveness. In this role, you will act as a key user for the CRM system, monitor and interpret field force KPIs, and turn data into clear reports and insights that support business leads in making informed decisions.

Key responsibilities

CRM key-user support

• Act as the team’s key user for the CRM system and support colleagues in using it effectively.
• Promote accurate, complete, and consistent CRM data in line with agreed processes.
• Support CRM-related user guidance, training, testing, or change activities as needed.

Field force performance and KPI analysis

• Monitor and analyze field force KPIs to track performance and identify strengths, trends, and areas for improvement.
• Follow up on agreed analyses and improvement actions with the relevant business partners.

Omnichannel customer reach and engagement

• Develop a clear view of the business’s customer reach channels—including in-person, remote, and digital—and monitor how effectively they drive customer engagement. Analyze channel performance and mix to identify gaps, overlap, and opportunities, providing business leads with insights to support coordinated, customer-appropriate engagement

Reporting and decision support

• Create and maintain reports and dashboards that provide business leads with timely, relevant information.
• Translate data into concise insights, visualizations, and recommendations to support decision-making.

Collaboration and delivery

• Work closely with business leads and relevant colleagues across sales, marketing, and supporting functions.
• Manage analysis and reporting activities to agreed timelines and quality expectations.

Required skills and experience

• Strong analytical skills and the ability to interpret performance data, identify patterns, and draw sound conclusions.
• Experience creating recurring reports, dashboards, or presentations for business stakeholders.
• Understanding of customer reach channels and omnichannel engagement, with the ability to interpret channel reach and engagement metrics.
• Confident use of Excel and experience with business intelligence or data-visualization tool such as Power BI, Tableau, or an equivalent platform.
• Strong attention to data quality and the ability to explain data limitations clearly.
• Clear written and verbal communication skills, including the ability to present findings to non-technical audiences.
• Planning and prioritization skills, with the ability to manage multiple requests and deliver to deadlines.
• A collaborative approach and confidence working with stakeholders across different functions.
• Professional fluency in English.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!