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Customer Excellence Trainee

 

Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Your Role


You will support the Customer Excellence department, where you will perform administrative activities focused on customer satisfaction. In this position, you will dedicate 60% of your time to collection tasks and 40% to customer service. You will be responsible for generating reports to support the CF area, answering common customer inquiries such as delivery times, prices, and the use of the Company’s websites. Additionally, you will register and review controlled products, manage queues in SFDC, review returns according to policy, and handle reprocessing such as re-invoicing. 

 

Who You Are

 

 

  • Student in the 4th or 5th year of Industrial Engineering, Business Administration, Computer Engineering, or Administrative careers (a letter of confirmation or university application is required).
  • English: basic reading and writing (intermediate is a plus).
  • Proficient in Microsoft Office suite.
  • Advanced Excel skills (cross-referencing, searching, formulas, and pivot tables).
  • Effective communication skills.
  • Customer-oriented with problem-solving abilities.
  • High organizational skills and time management.
  • Team player and flexible in adapting to changes.


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

 
Job Requisition ID:  284717
Location:  Ciudad de Guatemala
Career Level:  A - Current Student
Working time model:  Part-time

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.

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