End User Services Expert (대전)

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

The End User Services expert is responsible for providing the day-to-day activities related to IT support with End User technologies for Korea sites. End user technologies include Desktops, Laptops, Mobiles, Microsoft Office applications - Outlook, Teams, SharePoint, OneDrive office suite and support IT infrastructures with global IT team. The role is expected to achieve objectives by providing the incident management along with technical/functional knowledge necessary to resolve technical problems. The person also works closely with local business units and regional/global IT teams.

Your Role:

• Provide 1st and 2nd level IT support for all Korea sites by IT support line (ITSM tool, Call, Chat and email)
• Installation/configuration and support of end user equipment, including Laptop/Desktop, mobile device, wireless PDA, MPS, Label Printer, others.
• Provide staff on-boarding and off-boarding
• Collaboration work with Global teams to resolve complicated and advanced IT related issues and implement Local and Global projects
• Support Problem management, escalation management - Handle needed inquiries, escalations from end users
• Support IT Lifecycle management, Asset Management, License Management
• Provide Smart hands support to Global infrastructure team, telecom, network and server team
• Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.
• Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
• Be able to Travel within Korea. May require occasional day trips to other site offices.

Who You Are:

• Bachelor’s degree (IT related discipline preferred)
• 4-9 years’ IT experience including supporting end user technologies like desktop, Laptop, Mobile device, Microsoft office applications (Outlook, Teams, OneDrive, SharePoint, O365)
• Hand-on experience in IT technologies including basic networking, server hardware, Microsoft Active Directory, Telephony solutions, Cloud computing, DNS.
• Collaborative working experience in IT projects with local and global team
• Be effective trouble-shooter, by analyzing problems and developing/improving solutions.
• Experience in ITSM tool or ITIL certification a plus
• Good communication and interpersonal skills with business and IT

• Experience in Manufacturing industry of multinational company preferred.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!