Head of Patient Support & Medical Information

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

The Role:

In this role you will be responsible for leading a team that is responsible for the provision of our Patient Support Programmes and Medical Information Services, which are critical to ensure patients and healthcare professionals have the information and support they need to ensure the best possible experience. Our services ensure HCPs have up to date information to educate and inform clinical practice relating to our medicines and that patients have the best possible education, support and experience our medicines, during their treatment journey.

The role has 2 distinct parts, which have clearly defined objectives:

Patient Support Programmes - Responsible for ensuring our internal and vendor compliance with pharmaceutical regulations and laws as well as providing expertise on drug safety and medical topics. Develops medical product information and stays informed on scientific trends and competition. Maintains relationships with target opinion leaders and trains local teams in medical topics.

Medical Information Service – Responsible for leading the Medical Information team and it’s members, ensuring that all enquiries are dealt with in line with company operating procedures and achieve KPIs; Service maintains and delivers high standards and performance audited regularly

Who you are:

• Scientific expert with clinical training in an area of relevance to position (Neurology or Endocrinology). University degree (Bachelor’s) in scientific subject required.
• Experienced in managing Patient Services or Medical Information or Pharmacovigilance.
• Self-motivated, self-confident, strong communication & presentation skills; good conflict resolution skills.
• A strong people manager. You have the ability to influence and lead others and to prioritise workload and work to deadlines.
• Ensure compliance with external and internal regulations, standards, policies & SOPs.
• Manage performance of services with KPI tracking and active team and vendor management checks; monitor KPIs and budgets.
• Skilled at managing communication between us and homecare companies where the interests of patient care are affected.
• A team player that can provide strategic input to the Medical Leadership team and Franchise Teams to share best practices and align services with corporate business needs.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!