Customer Relations Specialist

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your role:

As a customer relation specialist, you are responsible for the execution of the customer relations process according to the internal policies and practices. In this position you manage and process customers’ orders and quotes and provide information about products, services and order status. Proceed improvement initiatives, challenge processes and seek new opportunities to increase customer relations efficiently. This role can be based out of either our Gillingham, Dorset or Poole, Dorset offices.

Key tasks & responsibilities

• Deal directly with customer inquiries received via all medias (e.g. phone, web, email) 
• Respond to customer inquiries according to SL agreement 
• Proactively look for solutions to customer issues  
• Obtain and evaluate all relevant information to handle inquiries. Follow up on customer interactions. 
• File records of customer interactions and transactions 
• Record details of inquiries, comments and complaints within quality management system. Manage administration 
• Communicate and coordinate with internal departments 
• Proposes ideas for processes & organizational improvements
• May consult the manager for making decisions upon needs
• Awareness on business environment/competitors

Who you are:

• Relationship management; comfortable engaging and interacting with people across diverse organizational level
• Working experience in a customer facing environment - preferred
• Experience working with various computer systems such as Customer Relationship Management (CRM) platforms, SFDC, ERP/SAP, Windows Office Suite - preferred although full training is provided
• Excellent verbal, written communication and active listening skills  

• A positive and flexible approach on dealing with customers and know how to organise/prioritize daily tasks 
• Customer focused & solution provider mindset  
• Continuous improvement mindset  
• Ability to work in a fast paced & complex environment

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!