Key Account Manager - Pharmacy Chains CMC BU

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Report to: Group Product Manager

Your Roles:

• Manage and develop key accounts in chain pharmacy, retail pharmacy and wholesaler channels to drive business growth, product availability and account performance.
• Build strong business partnerships with pharmacy chains, retail pharmacy owners and wholesale partners while enhancing company and product image.
• Coordinate effectively with Field Force, Marketing, Trade Marketing, Supply Chain teams to execute account plans, trade programs and channel activities

What You Should Do:

• Develop and execute annual and quarterly account plans for assigned chain pharmacy, retail pharmacy and wholesaler accounts to achieve performance, listing, distribution and visibility objectives. 
• Build and maintain strong relationships with key decision makers, buyers, pharmacy owners, branch managers and wholesaler partners.
• Lead product listing, new product introduction, assortment expansion and account activation activities across assigned pharmacy and wholesale channels.
• Negotiate and implement commercial terms, trade activities, in-store visibility, promotional programs and joint business initiatives in line with company strategy and compliance requirements.
• Monitor product-in and out, inventory, coverage, distribution gaps and account performance; provide regular analysis and propose corrective actions to improve results.
• Coordinate with Field Force, Marketing, Trade Marketing, Supply Chain and Finance teams to ensure smooth execution, product availability, demand planning and timely issue resolution.
• Recognize reportable Adverse Events (AE) or safety information and ensure the necessary information is forwarded to the Local Pharmacovigilance Responsible Person (LPVR) in Merck Vietnam within 24 hours.

Who You Are:

• Graduated of Bachelor’s degree in Pharmacy, Medicine, Business Administration, Marketing or related fields; pharmaceutical/healthcare background is preferred.
• At least 5 years experience in key account management, trade sales, pharmacy channel management or wholesaler/distributor management in the pharmaceutical or consumer healthcare market.
• Good communication, negotiation, account planning and stakeholder management skills.
• Strong analytical mindset with the ability to review sales performance, customer data, stock levels and channel opportunities.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!