Customer Service Officer - Order Fulfillment Management

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Your role:

We are looking for someone who will be able to maintain the very high level of our Customer Service. You will be the main contact person for direct and indirect customers and be responsible for order to cash process e.g. order entry, order fulfillment, invoicing, and customer payment collection. You will handle complaints, returns and ensure a correct follow-up in compliance with law and (GDP) regulation.

You will also assure a good service level to our customers in an efficient and effective way. In addition, you will have close cooperation with Logistic Service Provider for the outbound operations and on ad hoc base projects and assignments on request

Who you are:

• Proficient in Dutch, French, and English.

• Strong written and verbal communication skills.

• Several years of experience in the medical or pharmaceutical sector.

• Familiarity with SAP SD/MM and MS Office (Outlook, Excel, Word).

• Background in Supply Chain, Logistics, or Economics.

• Adaptive, quick learner, and a team player.

• Excellent organizational and analytical skills.

• Strong planning abilities and effective time management.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!