Service Coordinator

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

As an In-House Service Coordinator, you will play a vital role in managing incoming service requests from external customers via phone, e-mail and digital tools. This is your chance to make a real impact!

You will provide support and innovative solutions to enhance field service activity efficiency and propose service products in a cost-effective manner, ensuring that every customer interaction leaves them completely satisfied. You will initiate billable repair quotes and prioritize ad hoc customer requests (repairs) while managing work order scheduling for existing rolling business (maintenance and installations). You will be the essential bridge between the customer and the Field Service Engineers (FSEs), coordinating field service activities and ensuring seamless communication.

You will ensure data integrity using the CRM (Customer Relationship Management) tools SFDC & Service Max (SMAX) according to guidelines and SOPs (Standard Operating Procedures). You will also run purchase requisition activities for suppliers of local service items. Join our dynamic team supporting customers in the BeNeLux region and grow your career with us!

Who you are:

• A curious and motivated individual who is willing to learn.
• Previous experience in a customer-facing environment is an advantage.
• Computer literacy and a keen interest in digital solutions.
• Excellent time management and problem-solving skills, with the ability to thrive under pressure.
• A proactive individual who can prioritize their workload and multi-task effectively.
• A standout colleague with positive interpersonal skills who enjoys teamwork.
• Data entry experience; familiarity with SFDC/SMAX is a plus.
• Proficient in French and Dutch, and fluent in English.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!