Specialist Field Services Inhouse

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

As an Inhouse Service Coordinator, you'll be the go-to person for our field service team, tackling customer queries and ensuring they get the best service possible. You’ll optimize responses from engineers in your territory and act as the bridge between customers and Field Service Engineers. Your day-to-day will involve managing incoming requests via phone, email, and fax, providing technical support to troubleshoot issues, and helping improve our first-time fix rates. You’ll also have the chance to suggest service products that enhance customer satisfaction. Keeping data accurate in our CRM tools and following our guidelines will be essential. Additionally, you’ll prioritize customer requests, manage work order scheduling, and initiate billable repair quotations in ServiceMax. Your insights will help us innovate and boost our global efficiency, making our Inhouse Service team a recognized leader in the field. We’re excited to see your impact and help you grow in your career!

Who You Are:

• Have 3-5 years of experience in service or sales support, or a strong technical interest.
• Proficient in Dutch, French, and English.
• Strong computer skills, especially with CRM tools.
• Excellent time management and problem-solving abilities.
• Detail-oriented and accurate in your work.
• Great communicator, able to connect with customers and team members alike.
• A proactive team player who thrives in a dynamic environment.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!