Customer Quality Specialist

與我們攜手施展你的超能力！  

準備好接受挑戰，探索更多可能性嗎? 我們跟你一樣希望精益求精，持續突破! 我們全球的夥伴熱衷於科技創新，透過我們醫藥保健、生命科學和電子科技業務的解決方案豐富人們的生活。讓我們一起環抱著熱情和夢想關懷我們的員工、客戶、病患和這個世界。這就是我們不斷尋找具備好奇心的新血加入的原因，與我們一起大膽想像各種可能。

我們在電子科技領域裡所做的一切，都是為了能成為眾多企業身後推動數位化生活的推手。我們致力於成為值得信賴的供應商，為電子、汽車和化妝品行業提供高科技材料、服務和特種化學品。我們培養了一個全球協作的組織，每位員工都擁有取勝的熱情、秉持客戶至上的態度、充滿好奇心且行事果決。我們齊心努力突破科學的極限，為客戶創造更多的可能性。

Job Purpose:

This position is responsible to maintain the quality of QM data for Taiwan/China/SEA to meet internal/external customers’ requirement, and also share the solution for special request and troubleshooting.
In general, the role also needs to coordinate electronic customer nonconformance investigations, quality management implementation, customer surveys, quality data programs (SPC/SQC) and overall support to ensure our products’ quality aligns with customers’ expectations.
The business scope would cover Semiconductor materials in terms of Thin Film, Planarization, Specialty Gas and Patterning (Photoresist, and SP&C- Surface, Prep and Clean) portfolios
This position also administrates quality responses to meet customer acceptable timelines and supports efforts for continuous improvement and quality performance target/objectives achievement.


Your Role:

• The nature of the position is to understand customers, business and manufacturing interaction as well as knowledge of global quality management and local systems, processes and procedures.
• Taiwan QMS/Document system maintenance.
• To manage the data quality of SAP/ERP QM modules and data setting, and resolve SAP/ERP QM problem for TW/CN/SEA.
• To handle the data quality in LIMS and support to resolve problem of LIMS for TW/CN/SEA.
• Complete and coordinate customer surveys, questionnaires and quality data inquiries including custom customer reports.
• Support or coordinate internal audits for plants within Taiwan.
• Attend customer meetings for complaints and coordinate resolution to meet customer’s expectations.
• Attend customer meetings to support customer process issues and resolution.
• Provide technical support and direction to complaint investigators for customer quality issues. Support task forces for critical customer quality issues.
• Develop and support data and communication for Process Change Notification to local customers
• Prepare quality data package and present or support sales for new business opportunities
• Generate reports, charts for management, charts for Quality Stand-downs and audits, and for customer inquiries.
• Take direction and implement improvements for quality performance proactive initiatives
• Support metrics and quality programs that enhance customer satisfaction to support Semiconductor Materials business development.
• Work closely with cross functional teams globally to achieve business and quality targets.

Who You Are:

1. Education Level: Bachelor’s degree or above, preferably in chemistry or engineering
2. Working Experiences: 5 years’ minimum in chemical or semiconductor industry in quality role or similar
3. Professional Skills/Abilities:
4. Knowledge of ISO 9001 QMS Requirements; plus reference for the IATF 16949
5. Problem solving skills such as RCA, 8D, 5W3L, FTA
6. Familiarity with FMEA’s and Control Plans
7. Proficiency with Microsoft Office Application; plus reference for advanced MS application- ACCESS, Power Query, Power BI, Power PIVOT, Power Automate
8. Knowledge of SPC application(LIMS, JMP, Minitab), and ERP(SAP) as plus
9. Good English communication skills both written and verbal
10. Good communication with different functions and confidence interacting with internal/external customers

我們來自不同背景、視角與生活經歷，因對世界的好奇心而聚集在一起。我們深信，多元能夠催生卓越與創新，並持續強化我們在科學與技術領域的領導地位。我們致力於為每一個人創造機會，讓大家能依自己的節奏發展與成長。加入我們，一同打造一個充滿包容與歸屬感的文化，影響數百萬人的生活，攜手推動人類的進步！

立即申請，成為這個致力於激發探索精神、提升人類未來的團隊一員！