Customer Excellence Intern

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

About the Role:

• Build dashboards (using Palantir data) for workload capacity, SLA (response & closing times), and Customer Excellence KPIs.
• Collect and automate data related to Customer Excellence workload.
• Assist in developing the Customer Excellence Playbook (SOPs, workflows, RACI Matrix, and best practices).
• Assist in creating Working Instructions (WI) and digital guides (user guides, communication templates, process flowcharts).
• Identify digitalization opportunities to improve manual processes.
• Ideate and execute improvement projects when possible.
• Develop documentation and training materials related to digital tools or automation.

Who you are:

• Final-year student or fresh graduate majoring in IT, Information Systems, or related fields.
• Proficient in Excel (Pivot, VBA) and Power BI/Tableau; basic programming is a plus.
• Strong interest in digital transformation and process improvement.
• Excellent documentation, communication, and data analysis skills.
• Able to work independently and collaboratively in a team.
• Being active in organizations, communities, or sports is an advantage.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!