Customer Quality Manager

與我們攜手施展你的超能力！  

準備好接受挑戰，探索更多可能性嗎? 我們跟你一樣希望精益求精，持續突破! 我們全球的夥伴熱衷於科技創新，透過我們醫藥保健、生命科學和電子科技業務的解決方案豐富人們的生活。讓我們一起環抱著熱情和夢想關懷我們的員工、客戶、病患和這個世界。這就是我們不斷尋找具備好奇心的新血加入的原因，與我們一起大膽想像各種可能。

我們在電子科技領域裡所做的一切，都是為了能成為眾多企業身後推動數位化生活的推手。我們致力於成為值得信賴的供應商，為電子、汽車和化妝品行業提供高科技材料、服務和特種化學品。我們培養了一個全球協作的組織，每位員工都擁有取勝的熱情、秉持客戶至上的態度、充滿好奇心且行事果決。我們齊心努力突破科學的極限，為客戶創造更多的可能性。

Customer Quality Manager

You will be leading the next generation of Thin Film precursors and SOD materials to enable the innovation to the digital age. This position will be located remotely in Taiwan but within 1 hour proximity to a Thin Films site within Taiwan.

Your Role 

• Thin Films Customer Quality Lead in Taiwan:
• Lead the success of Thin Films products’ quality with customers in Taiwan
• Lead and manage successful completion of Taiwan customers’ quality initiatives with global, diverse workforce
• Be the technical communication bridge between sites globally and customers to understand their needs and where company can help them advance their technology forward. This may include developing tactical and strategic roadmap items to address immediate and future needs
• Be the owner of customer engagement between sites and customers for quality issues: enable site capabilities while ensuring site meets developed rubrics and customer expectations
• Collaborate with Account Team to deliver world class results to the customers
• Lead customer taskforces to ensure customer trust in company's technical aptitude
• Be the voice of the customers to the sites globally and supplier quality specific suppliers for SOD and Thin Film precursor materials. Develop strategic relationships with regional customers to build a trusting long-term, strategic partner with the customer contacts
• Foster and develop key broader industry relationships to enable quality brand image and capabilities. 
• Be the key input to technical and commercial risk analysis of new product and change implementation by participating in site change management review; Provide technical support for customer PCN submission and approval
• Review, approve, and communicate customer OCAP (Out of Control Action Plan) report provided by production site for product CoA OOC(out of control), OOB(out of boundary), OOS(out of specification), HH/HL ( Historical high/Historical low) cases
• Be the key stakeholder in troubleshooting and problem solving of customer quality issues; Review and approve 8D report with high power factor corrective and preventive actions(CAPA)
• Develop automated visualizations and data dashboards to update status and key success indicators

Who you are

Minimum Qualifications:

• Minimum of Bachelors degree in Engineering, Chemistry, Physics, Material Science, or other Technical discipline
• 10+ yrs or more in chemical manufacturing, process engineering, control engineering, analytical chemist, or semiconductor fabrication experience
• 5+ years of successful Customer Engagement ( Semiconductor customer preferred)

Preferred Qualifications:

• 5+ years of process or integration or yield engineering experience in Semiconductor fab. Preferably in Thin Films or SOD process.
• Moderate to Advanced Statistical knowledge (SPC, t-test, ANOVA, single and multivariate statistical modelling)
• Proficient with data science/statistical software including JMP, Palantir Foundry, Python, and/or visualization tools such as Tableau
• Excellent English communication skills – oral and written
• Experience with process improvement, data automation, and data digitization.
• Basic to moderate knowledge on high purity stainless steel precursor delivery containers for use in Chemical Vapor Deposition (CVD) and Atomic Layer Deposition (ALD)
• Demonstrated ability to remain objective with co-workers and work collaboratively with multiple internal stakeholders
• Demonstrated success in contributing to the advancement of projects, project teams, and process improvements. In addition, Excellent time management and organizational skills with the ability to handle multiple activities and projects.
• Demonstrated experience with Lean and/or Six Sigma projects or in data-driven process optimization projects
• Experience in quality tools for problem solving (5Whys, segmentation, Model Based Problem Solving), FMEAs, continuous improvement (CI) activities, management of change(MOC), and document control systems.
• Ability to work with people from various backgrounds/cultures
• Experience with ISO9001 Quality Management Systems
• ISO9001 or IATF 16949 Internal Auditor Certification
• Six Sigma Green Belt or Black Belt certification
• SAP experience
• Willingness to travel for occasional in-person customer engagement.

我們來自不同背景、視角與生活經歷，因對世界的好奇心而聚集在一起。我們深信，多元能夠催生卓越與創新，並持續強化我們在科學與技術領域的領導地位。我們致力於為每一個人創造機會，讓大家能依自己的節奏發展與成長。加入我們，一同打造一個充滿包容與歸屬感的文化，影響數百萬人的生活，攜手推動人類的進步！

立即申請，成為這個致力於激發探索精神、提升人類未來的團隊一員！