Technical Service Specialist f/m

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Don’t miss this opportunity to join a leader in the Life Science business, benefit from our dynamic and innovative working environment and broad career possibilities.

Your role :

Technical support represents a key feature of the Merck offering to our customers. As a specialist in Life Science within our multicultural Team, you will help unpuzzling scientific challenges and answer highly technical product and application questions for our range of Life Science products. You will support our customers, sales teams and field service engineers on technical inquiries, protocol optimization and complaints on our microbiological product range. As a contribution to our growing business, you will qualify leads and cross-selling opportunities from incoming customers' calls and/or promotional activities. You will provide trainings on your area of expertise, participate in customer visits (digital or face to face), seminars and trade shows in order to promote the BioMonitoring portfolio.

You will also contribute to the entire sales and application process for our Rapid, Automation, and Robotics Solutions, guiding customers seamlessly from pre-sales to post-sales support. You will build and nurture relationships with key stakeholders in the pharmaceutical industry, ensuring that our solutions exceed customer expectations.

If you are passionate about technology and eager to contribute to business growth, this role is tailor-made for you.

Limited contract

Who you are :

- Master’s degree in microbiology/biology/engineering mandatory, advanced degrees or relevant certifications are a plus.
- You possess a solid understanding of microbiology and automation/robotics technologies used in pharmaceutical QC applications.
- Enthusiastic to build-up expertise in new technologies.
- Fluent in Italian and Spanish with a good level of English are mandatory

- Customer oriented with high listening and communication skills as well as strong ability to identify customer needs.
- Creative, solutions oriented and good at doing product analysis and technical comparison for optimal customer experience.
- Enjoys working with other people within an international Team and in a dynamic environment.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!