Specialist Field Services Inhouse

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

As a Specialist Field Services Inhouse, you will play a crucial role in improving the efficiency of our field service organization by addressing customer inquiries related to service matters. Your primary responsibility will be to ensure smooth service coordination for our Field Service Engineers, enabling optimized service responses in their respective territories. You will serve as a liaison between customers and our service team, handling incoming requests via phone or email from external customers and providing them with technical support to troubleshoot problems. You will schedule service appointments for Field Service Engineers based on customer requirements and engineer availability, ensuring efficient service delivery. You will interact with customers professionally, addressing their service-related queries and providing technical assistance to troubleshoot issues. Utilize customer interactions to propose appropriate service products that meet their needs and contribute to customer satisfaction. You will maintain data integrity in our CRM tools by diligently following established guidelines and standard operating procedures (SOPs). You will prioritize ad hoc customer requests and ongoing business (maintenance and installations) to optimize resource utilization. Efficiently manage work orders and schedule tasks to improve operational efficiency and enhance customer experience. You will initiate billable repairs' quotation through Service Max system, accurately capturing the scope of work and necessary resources. You will actively contribute to service innovation initiatives by proposing innovative solutions to enhance global efficiency.

Who You Are:

• You have experience in a related role or any customer-facing, coordinator, or personal assistant role where excellent coordination skills were essential.
• You are proficient French and Dutch, and fluent in English.
• You have strong problem-solving abilities and can identify and address issues promptly. You excel at prioritizing tasks based on urgency and importance.
• You have a keen eye for detail and can complete documentation accurately and neatly, ensuring data integrity.
• You have exceptional interpersonal skills and thrive in building positive relationships with colleagues and customers.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!